Chase Bank Highland Rd, Waterford Twp

Beware checks you may give to someone my end up insulting the recipient! I was presented a check drawn from this bank. I called customer service to ask it they would honor it they said yes. I drove over the tellers and mgr did not seem very efficient. My turn i asked if they would honor this check, and was told 10 dollars. Ok then 2 forms of id was presented after several minutes of punching that in the teller dominic ciezerna or something like that then TOLD ME JUST DEPOSIT IT INTO MY OWN BANK IT SHOULD CLEAR IN A COUPLE OF DAYS! I wont accept checks from any chase bank i will not do any business with them my credit score is excellent and they are close to me i was thinking how convenient it could be too. I cant risk upsetting anyone i write a check to might be treated like i was.

I swear I would leave this bank teller a worse than a one-star review if possible. I always go through the commercial drive-thru to deposit my cash, and Tamara lost my driver's license when I know I included it with my cash and deposit slip. When she asked me for my license, I told her I had already put it in the drawer with the rest of my deposit. I do it every week. Then Tamara had the audacity to accuse me of never putting my driver's license in the drawer and said she didn't have it. We kept going back and forth.. She was rude and completely incompetent. Mary Ann is great: she is usually the teller who helps me, but she wasn't here today. I decided to go inside the branch in order to find out what happened to my driver's license. Finally, a more intelligent and competent bank teller came over to look in the deposit drawer on their side. Lo and behold my license was in there (just like I kept insisting!) I don't know who this Tamara is, but she needs to learn how to use the equipment properly and treat customers with more courtesy at this branch.

My husband and I were in a time crunch this morning to get a money wire to our title company for closing on our house at 10am. The title provided us instructions after our bank was closed so we knew we had a very short window to make this work. We had tried online and couldn’t get it to work so we figured as long as we show up at opening we could still make it happen. We waited outside the white lake chase bank this morning at 9am. They let us in at 9:05, there were three women working. We explained our situation and time crunch and they would not help us. They said they had other clients. We were the first client in the bank and explained we had very little time. They suggested we go to the chase in highland and a customer told us that it was closed, go to Waterford. We drove the 13 minutes down the road and walked into Waterford chase frazzled and stressed and Dominic helped us immediately! He was kind and professional and made the wire happen. Thank you so much for being the bank we needed! We know which branch we will be using our finances at in the future.

Short staffed doesn't mean you take it out on customers by being loud, short and snippy all while repeatedly complaining about employees being taken away and sent to other branches. You didn't ask for that to happen and neither did we. Life emergencies happen and when elderly people are at risk, you don't tell them to make an appointment while their funds sit at risk. Life isn't always by appointment as emergencies do happen. The employee next to Maryann with the long dark hair and bad dye job should not be in customer service. A poor representation for the financial institution. All this happened while a woman with short blonde curly hair sat at the desk making telephone calls.

Worst experience ever today. Yes, i understand this is a uncertain time for everyone... but being treated rude, not being acknowledge for over 10 mins when we were the only two in the lobby is not acceptable. Then... when we were finally helped, we were told it’d be at least two hours to open a business account after first. making an appointment. Anyway... thank you for making the decision to use another bank so easy.

First, this happened about a 1 year ago, but I was treated so rudely. That was the only time I had to yell at somebody at a bank. Secondly, when I visited in the middle of pandemic, two people behind the counter were mostly NOT wearing masks. Without masks (or with a mask on chin, or with a mask not covering nose), they kept talking and talking. All the customers in the lobby were wearing proper masks. This means that they do not care about the customers ?

It would be -0- stars if it was an option. I've banked at this particular Chase for 10 plus years. My mortgage is through them. Ive never asked for anything in all this time. Today 12/22/17 I walked in to do a withdraw and I also asked if I could get Sep,Oct and Nov bank statements. I needed them for legal reasons. I was refereed to... I think his name was Ryan or Brian (bald guy). He asked me what I needed and I told him. He wanted $6. for each month. I told him I had no money. He then told me to go home and print them then. I told him I had no money and no ink for my printer. Being Christmas I asked if there was something else we could do......he replayed "yeah, go find another printer". How rude and disrespectful!! I will no longer go to that branch and will be seeking others to bank with! MERRY CHRISTMAS Chase! Right!?!

I have delt with Chase for the last 8+ years and customer service has generally been okayy but I usually call the coorp number. Today, I called this specific branch and talked to Becky and she was extremely helpful and pleasant to talk with(: She helped me do something I've been putting off doing for ages because any time that I called the coorp # they made it out to be such a complicated task, but Becky took care of what I needed in a 5 minute phone call. Thank you!!

Trying to be a business customer at this location is Trying. 40 min in the drive thru to make a deposit is way excessive.

Rude, rude, rude!!! Only place I am aloud to go for funds for work. I get to the counter 10 minutes later, was asked to step to the side for actual customer! He took care of 6 people that were behind me including one that didn't know his acct or pin but had no problem assisting him! If I didn't HAVE TO COME HERE FOR WORK, I would NEVER be back! 15 minutes later he assists me, then has the audacity to state at least I was on the clock getting paid to wait! Apparently he has an issue with individuals with disabilities, I had one of my ladies with me but apparently that don't make her a valued customer either!!!