Bank of America (with Drive-thru ATM) Abercorn St, Savannah

Very pleased with customer service here. I just went to this location to deposit cash and there was a long line, it could've taken me an hour to wait but the bank had another teller on standby to help with the crowd. Her name was Erica and she showed me how to deposit cash at the ATM, which, I didn't even know was possible! She was so sweet and professional and a great representation for the company. I was out in less than 10 minutes! This location cares about their customers.

Went to this location to exchange a damaged $20 bill. Wait was twenty minutes as trainee made customer upset and manager came over and corrected her. During the wait a customer service person inspected and listen to the reason of my visit and stated to just take it up to teller for exchange. The trainee teller proceeded to mangle the bill looking at it to where the taped parts came apart. Did not have a counterfeit marking pen to check. Went to manager who declined without speaking to me. I went to manager to state the law as long as there is over 50% of bill , actually there was 90% which included matching serial numbers. Still denied because the bill was taped. Asked for her business card and left. To my non amazement I received a generic Bank of America card without her name. Proceeded to go to another bank branch who acknowledged the law and easily marked bill to see the legitimacy. Blew me away to state opinions which are not facts and too overwhelmed to admit either did not know or refer to someone who could, not manager skills. Extremely disappointed in a bank I have been with for 30 years.

Update: The "level of customer service expected" is quite literally the very basic of personal interface skills. This woman lacks even the basic of courtesy and makes everyone visiting this branch feel like an inconvenience. Do better. The bank assistant manager is so absolutely rude and snarky! I cannot believe this kind of service is tolerated here--will be filing a formal complaint about the lack of service received.

Today me and my daughter had an appointment, but first we ended up going to the wrong building lol. After finally getting to the right branch we were greeted nicely and helped right away. We meet with Mrs. Julia Eady who greet us with a warm welcome and spend over an hour trying to help our situation. The conversations we were having and shared smiles made the experience joyful. At the end even tho our situation didn't get completely resolved, we left with smiles in our faces because of Julia amazing customer service!!!

I wish I could give less than one star. The Savannah Mall branch should be closed. Understaffed, dysfunctional, and the least common denominator of a financial institution. Customer Beware if you are expecting a real bank.

This customer service is very low I waiting for 37 minutes she just got out the cash money from this bank

I make a mobile deposit with a federal check and you won't release any of my money. I will be there Monday morning to close my account. I've had to dispute more transaction with this Bank than I ever have with anybody and then you disagree with my last dispute when I got scammed...

A bank that closes early, has 1 teller working by themselves, and generally is the most inconvenient bank that I've ever done business with. It's a shame that there name implies something great. Wells Fargo has its issues but BoA absolutely sucks.

They don’t answer their phones. I have a specific question that I doubt you could find online like the AI voice so dearly recommends 50x over, so I call at 930 am on a Saturday, they are open, and I sit there calling over and over 15 times. Poor management, poor customer service, and every time I’m there they take their sweet time to wait on me, I figure because I’m 21 and look quite young. Unbelievable.

I went to this specific BOA and had very poor service. I assume this was the manager his name was JASON and he asked me what I needed help with and it was awful from then on. I told him my account was overdrawn and I wanted to figure out what was the issue. He then, does not bring me into an office like another lady did to a WHITE guy but discusses my personal information in the lobby (in front of another customer). VERY UNPROFESSIONAL!!! I then explain to him I never had this happen as he is talking to me like I’m uneduacated or never had a debit card before. Of course I know if you use a debit card as CREDIT it takes a few days to process versus DEBIT which comes out automatically. I made a purchase on 03/09 at restaurant using credit bank doesn’t process it until 03/19 never have I ever seen such foolery. I’m sure the restaurant got there money from me because I talked to manager plus they would be short money. BOA processed several transactions all on 03/19 all that I made several days before. My account is now negative I owe them money and he didn’t let me dispute it because of a screw up on their part. With that being said it was terrible customer service and JASON was rude saying I should know for the next time. Well there won’t be a next I’m closing my account and wish I could rate you 0. TERRIBLE BANK WOULD NEVER RECOMMEND IT