Bank of America (with Drive-thru ATM) Lantana Rd, Lake Worth

First off they let someone fraudulently withdraw over 8,000 dollars from my 18yr. Old sons account, that was not active since may 2021. Did not notify I us until we went up there and still no investigation is taking place. Strike 1. Secondly I ordered checks on December 2021. Spent $30 ordering checks. Here we are in March 2022 and I still have not received my checks. I cannot even get a representative on live chat to assist me. This is deplorable and I am disappointed and highly disgusted with Bank of America’s customer service and policies.

You call and wait for hours on hold, they are closing branching to maximize their profits. Don't bank with them unless you want to be miserable.

Complete lack of customer service. Find yourself a local bank and get that personal service that you are looking for. These large national banks lack that. Not to mention the excessive fees they charge. These days there is no need for a bank that has a national presence when you can do everything online and via a local app. I have now officially closed all of my personal accounts with them.

Worst bank ever,no branches open near me,the ones that are open have no drive thru open. They closed all drive thru's 3 years ago,I have my mortgage thru them never had to pay for checks or safe deposit box or services. Now they have taken all that away from me....wells Fargo is looking good.

If I could give their customer service a zero I would. They have 1 associate handling all customer needs. We had to wait over an hr while there were still 4 people in front of us just to wait for a notary and there were other associates around and no one was helping their team member who was clearly swamped. You would think with everything going on they would have come up with an efficient process so that too many people would not need to wait around for so long.

The slowest bank I have ever experienced. In line 15 minutes while the tellers take their sweet time - employees are sitting in empty offices behind the line. They don't have any regard for providing timely competent service. They answer long questions at the teller window rather than going to sit down with a banker. ATROCIOUS waste of time!

It used to be good when all the other associates were their but now that all the personal have been change it is No good I am will not go to lantana branch any more customer service is very bad.

Matt was very professional and helpful. Very positive experience. Neera was also very professional and handle my transaction quickly.

1 teller working with 30 or more customers waiting. They have a lot of there branches closed because of covid19. So they aren't doing a good job of moving people out quickly.

Lines very long, only 2 windows open on the first Monday of the month. 2 employees standing around in the lobby trying to get customers to use the ATM instead of waiting for a teller, guess that's the impersonal service you can expect here. Lots of info about renovations...who cares? Hire more tellers instead of renovating! I rarely bank here, it's terrible.