Bank of America (with Drive-thru ATM) W Butler Rd, Mauldin

Waited behind the counter for help for 5-10 mins. I could hear associates in the back talking. I said, “excuse me” on two different occasions. It didn’t break them from conversation. A banker decided to help me when he was done with a client, advising me they don’t provide change. Waste of time. They should have a sign that just tells it’s clientele they don’t help with anything other than ____.

I'm considering changing all of my accounts! I understand the Covid outbreak but BOA closed Augusta rd. S.Pleasantburg and Mauldin before the CDC recommendations! Using Woodruff Rd or Haywood rd. Is out of the way and very inconvenient! This is not the bank that I have used for over 20 years, they expect everyone to bank online!!

Usually ok service, but when I got there at exactly 4 today was great with "sorry you just missed it". Had to make a withdrawal over the $600 ATM limit, 2 people already in line inside, but was turned away. I understand the time, but location closest to my work was shut down. I did the best I could to get there, but they were not very personable or sympathetic. I guess that is what dealing with a big bank is all about.

This Bank has zero customer service and they don't care. I complained because of what they require for a non account customer to cash a check. The manager told me stop bank fraud and it will get easier. Now they have closed the drive up windows. I'm guessing too much attention was taken from treating their inside customers like criminals. Closed all accounts with this bank after 40+ years. How's that for stopping bank fraud?

Clearly someone did not think things through. There is no drive up service so you have to go in to make your transaction. Not enough tellers, you go in to two tellers. One is working in something and not helping customers and the other has a line. So what are the elderly and handicap supposed to do? You have taken away their ability to smoothly make their transaction from their vehicle and now they are going to have to stand in line. I don't see how BOA thinks they will maintain customers and customer satisfaction by making unrealistic changes like this.

I need to have a document notarized. I called this branch to see if a Notary Public was in. The recording said press 4 for customer service. I pressed 4. It rang 4 or 5 times then I get a message all people are helping other customers, to use online (which I couldn't) or schedule an appointment or press 1 for main menu. I pressed 1 and went back to main menu and then pressed 4 to get customer service. I did this about 7 or 8 times. No one ever answered. I must have spent 15 minutes trying to get someone to answer the phone. What kind of customer service is this?? Also there is always a line. This branch needs more people or close it down.

Bank says they are open but they are closed. How about stay open instead of being closed. We are not california, quit listening to your head quarters that isnt even in SC.

Had problems with the Bank of America located at 1790 Woodruff Rd in Greenville it's closer to my home twice I've needed papers notarize and both time had to go else where to another bank to get it notarize because they wanted me to schedule an appointment never have I've ever been asked that in any other Bank of America.Bank of America is my bank I've never had this problem with any Bank of America except the one located in Woodruff Rd. I drove all the way to this bank in w. Butler Rd in Maulding Sc and had no problem getting my paper notarize because they had a public notarizer in their banking center and usually most Bank of America do except the one off of Woodruff Rd.

The staff is great! Not sure why corporate changed the hours and closed down the drive through. It makes it really inconvenient to do business. 5 stars for the staff and zero for the corporate changes.

This site is quite understaffed, every time there is a long waiting time. I am fed up with the waiting. I will NOT visit this center again. Bank of America should close this center if it thinks it does not deserve more staffs.