Bank of America (with Drive-thru ATM) Windsor Hwy, New Windsor

They never answer the phone. Deposited a certified check for a large amount of money, Bank of America automatically put a hold on it for 5 business days(marked on my deposit slip), then I received notification that the hold was for 2 more days and another notification that the hold was for 4 more days. It was a certified check from Chase bank! I was out of town and tried for days to reach someone at the bank, it just rang and rang. Obviously they don't care about their customers or someone would answer the phone eventually.

The teller i had was literally so slow. I told her i needed $95 in coins & $95 in cash with $20 in singles on the side & said i wanted was $115 when i gave her $210 . Then she started getting aggravated with me like i was the problem. Do your job and learn your change. I was so unhappy with the service, those tellers have no kind of personality, they are rude, & so impolite. One customer asked the other teller how her day was & she totally ignored him, like what???. I went there around the time they were closing so i guess they were just upset cuz they wanted to leave, but oh well we are customers. Don’t give me an attitude because you wanna hurry up & go home. She didn’t even give me the change i wanted so i left to Chase bank so they can fix it . BOA, you definitely lost me as a customer. Service was horrible, my teller was a -1 & if i can rate no stars i would. Little tip .... HIRE NEW TELLERS with a nice sense of customer service .

Never attempt to deposit 100 dollar bills at this place. If the 'counterfeit detector' flags it as possible bogus the teller takes it. Whereas if you deposit the same bill via the ATM it simply spits it back out and the next day you can re-deposit it and chances are good it will be accepted.

If I could give no stars I would. The tellers were so rude to me and so condescending. When I asked for help they were so rude they were just talking down to me and made me feel stupid and unwelcome. I will be changing banks. So upsetting.

Took money from me while making a deposit