Bank of America (with Drive-thru ATM) 228th Ave, Sammamish

Horrible experience at this location… I wanted to open an account for my daughter. My husband and I have an account there for many years. I tried multiple times to call the branch and find out what documents are needed to open a minor account but nobody picked up the phone. Finally, I took my child and went there. Empty branch. The teller took my kid info, SSN and passport ID and informed me that I needed to make an appointment and come back later. The manager was also very unhelpful. I offered to wait around but they insisted I need to come when scheduled. Why did they take the child’s info if they could not provide the service? In today’s competitive environment, do you really send people away when they bring business? With an apparently fully stuffed branch and almost no customers…. I left, tried to call 4 branches around me and I could not reach one single one. I went online and their appointment system is not working…. So, I cannot just walk into a branch, I cannot have anybody answering a call and I cannot schedule an appointment using their online tool! Way to go, Bank of America!! I guess your future is very bright! :(

Literally the worst branch manager you could ever employ. Went into this empty branch with 5 employees on site. Asked to do a wire at 1pm in the afternoon. Manager said “sorry, you need to make an appointment,” while everyone sitting around as and no other patrons on the branch. So basically, I withdrew $250,000 and walked across the street to another bank and gave them my business. Planning on closing all 20 commercial accounts based on how bad this branch and the manager are. Update: Stopped by on 12/30, a Thursday, at 1:00 pm and the lights were off, and branch closed. This is pathetic. How are we supposed to conduct business? Run, don’t walk to another bank.

I really appreciated my customer service experience today with the daytime team and would describe this bank as very friendly and well run! They seem to really have a great location and management team in place here in Sammamish. Thank you again!

Convenient access in & out. Friendly & helpful staff. Like most banks, pushing use of ATM's & online banking more & more, so not staffed for any uptick of walk-in traffic, but lines generally move quickly.

Tom and David were the people o was trying to work with and now I’m going with another bank cause it was terrible service and value for time and they don’t know what they are doing. Going to Bank of America Redmond is better than Sammamish.

The staff is constantly changing but I like going there as they take care of your banking needs quickly.

Huge lobby area, friendly staff. My only concern is the parking lot is cramped and kind of a risk for fender benders.

Manager (David) helped with a form I got by mail, and adviced a couple of things to know... Helpfull staff. Thanks!

Need more staff here. very long time waiting

one called yenifer He has a very bad character And she thinks she owns the bank poor people like her For a bone they give them They no longer fit in the work Besides, it has very bad service. I wish the banks Train your staff more