Bank of America (with Drive-thru ATM) Grant Ave, Novato

Eric is an asset to this branch. The lines have gotten 100 percent better.This bank has the best remodel I have ever seen. I love going here because it smells so good inside.

I understand we are just coming out of covid but I am really tired of banks acting like they are some kind of higher power. Stood in line today out side with lots of other people. You have to stand outside due to Covid although most of us are vaccinated. We wait half an hour outside for 30 minutes and when you get inside there is another long line that is not moving. It is so quite like you can’t speak up without getting looked out like you are disrespectful. There were 2 clerks but one said her computer was down. I asked one of the higher powers why there were not more clerks and if they were having a problem why not tell all of us so we could make other plans. I also suggested if one of them had a bad computer why not go to one of the other computers. The clerks seemed very nervous., like “omg someone is talking out loud. It is not like this is not one of the riches banks in the word but they can only have one or two clerks. They all work extremely slow. I understand not wanting to make mistakes but if I worked in the ER at their pace there would be a lot of dead people. Give me a break. Wake up. Hire more people. AND if there is a problem speak up and let the customers know. You aren’t in a church. You can talk in there. Tell people what is happening so they can make decisions on planning their day. I swear it are not a church or morgue. You can speak up. One lady who had to be in her 80 was standing in line for over an hour. At least tell people to have a seat. Better yet hire more people to give the service they pay you for. I was at the credit union bank a few days ago. Was met at the door by a very nice lady who showed people where to go. She was pleasant as was all the tellers. By the way they had about 6 tellers working hard m, smiling and being pleasant to the customers. So why am I going to BofA when the credit union gives much better service and hires more people and they are all pleasant and personable. Thumbs down 👎

This bank is horribly understaffed. It’s common to see a line of 10 customers waiting. One of the tellers is new and takes forever. So it can be 30 minutes to do a deposit or get change which I do often for my business. The merchant services is also incredibly expensive. Avoid!!

The Novato branch of Bank of America is horrible. In order to get someone to answer the phone you have to call constantly until someone answers. (over an hour isn't unusual) I've been trying to get the contents from my deceased brother's safe deposit box for 3 months. I was told by Trish the manager on 10/27 I would receive it within a week. It's now December and she told me I wouldn't get it this week. She is the only thing holding this up. I lost my brother do I have to beg to get his belongings? It's taken so long now the lease is due. I'm afraid what will happen to his things now.

Lines are always long, never enough Customer Relation people to help. There are various desk spaces and no one to occupy. No cross training, so the loan officer sits at their desk just... waiting for someone to come in. In the meantime, various customers are looking for help in Customer Relations. Very frustrating. Took off to Smith Ranch Road branch, was helped in under 3 minutes.

BofA customer service is the worst. I have an issue with a bank transaction and tried calling to get answers and all I get is the automated run around. Apparently there are no intelligent humans still working at any of the bank locations who can pick of a telephone. The other option is to make an online appt and by the time I get the appointment - take time off from work and then get some help my bank account may be empty because someone has accessed it without my knowledge.

Plenty of parking, security patrol near door. Spacious layout and staff is friendly. Always really quiet in here. Has drive up or walk up ATM. They have financial advisors here, not just tellers. Just like a bank is supposed to be. Not too exciting.

Unfortunately I can't expand too much due to the fact that this revolves around my employers account, but I am free to say that never have I experienced the lack of resolution to simple matters, the uninterest in customer service for a very long term customer, mind you our deposits are correct and complete, and we are not depositing chicken scratch deposits. I wish the owner would change bank institutions to a REAL BANK. I RECOMEND GOING ELSEWHERE.

Just had possibly the worst experience ever at a bank. Her name begins with an M, and she was rude, demeaning and unpleasant. We were trying to put our parents bank account in a trust. I'm ready to leave BofA after 25 years.

Terrible terrible service... bank teller lady was so rude to me and refused to take my check because it had “and/or” on it. I stepped to the side and did the mobile deposit in front of her face because she refused me service and was being insanely rude to me. Hopefully mobile makes her job useless and she can sit at home jobless because she is too rude to work here