Bank of America Financial Center Lincoln Blvd, Lincoln

Terrible customer service. As soon as my business here is done, I will never use BofA again.

Employees at reception area very unprofessional. Three of them gossiping and openly criticizing various clients as they come in to use ATM. This happened more than once before covid 19. Also I made an appointment to meet with an associate to move some funds around and sat there more than 20 minutes past my appointment time. I left in disgust. We are life long BofA customers but this branch is the worst!

Good ol bank of America always wants to take control on how much money I can take out from my account. Came in for a withdrawal of 6k told me its over my withdrawal limit when I've withdrawn over 20k in 1 day in the past. Bank of America your full of sh^t. This is why I dont bank with you on a personal and business accounts.

Platinum Plus, 40 year customer we r reducing $$$ amount we maintain based on the inhospitable unfriendly service received on 5/6 /2019 by the NEW manager, the Sterling Pointe B of A, Lincoln, CA. 95648 .We require a business relationship that is accommodating for urgent needs, flexible, courteous & professional. This business relationship is no longer possible at this location based on our interactions with the new management . I dread the next time I need to enter this bank as I lack confidence that my banking goals will be achieved. on 5/6/2019 about 9:15 am, my visiting daughter who is in the military and I went to Sterling Pointe Branch, Lincoln, CA to have her added to our safety deposit box. a task that we though would take less than 10 min. We were told no appointments available as there was only 1 banker on duty. Nowhere in the bank is the requirement listed for appointments shown.& no other options were offered when we inquired. We have never needed an appointment for banking business at this branch. The response by management was a rigid no, no, when we offered solutions. We found it strange that only 1 banker was on duty and there were no other employees cross trained to help out with an urgent same day request. In the past we have not had to make an appointment and even now don't know how. When told we would complain about it--the Management's person's attitude seem to be 'go for it" allowing us to leave extremely upset. No effort was made to issue an apology for not being able to meet our urgent request or that we were leaving so upset by our interactions with management. This branch has lots of seniors who live Sun City and are customers. We need a management team in place -that is flexible, with productive conflict resolution and customer service skills that can respond to same day urgent requests. An additional lack of customer appreciation was management's failure to go the extra mile for a military person or to thank my daughter for her service.

They are very helpful and friendly. They will try to upsell their products; however, they will take a no without pushing you. Very clean and safe feeling environment. The Lincoln location has ATM machines that are only accessible using your card for added safety.

Today, I went in with my Mother to cash a check that was in my name. I do not have an account there, but my Mother does. The woman helping us starts in on me telling me I should open a bank account with the bank. She goes on to tell me what the benefits are and blah, blah, blah. I give her my out-of-state driver's license and she then goes on with her lip-service that if I open an account there. I told her thst I do not want an account, but that caused her to go on. The bank teller's demeanor was not friendly, not smiling. My Mother was upset and once the teller handed the money; she stormed out, but I was more stunned as I was thinking to myself what just happened here? I have only but a small fraction of times come across rude tellers in my life. I do not like being lectured to and talked at. No thanks!

I have a business account and personal accounts at Bank of America. I also help run couple trucking business whose accounts I run at Bank of America. I moved to Lincoln, came to this location few times, first time a Spanish/Mexican woman helped me out. This woman has many issues, i don't know what , if im russian or young and have big amount of money on my account, but she been really unprofessional and every time i come to do a deposit and another banker helps me out she gets into our business. Never smiles, has a pissed face when seeing me. I will post her name if nothing changes next time i come in. If nothing changes after i will close all the account with Bank of America. I never been treated at Bank of American before as i was at this Bank. I had accounts with Bank Of America over 7years.

The worst bank ever next to wells fargo if you want rude people expensive fees and love the feeling of just being another number then bank here other wise leave it for the low IQ people plenty of them around for business today

Worst customer service, they are harassing medically exempt people😡, they should be all fired or do some major training in customer service

This bank is sketchy I've gotten money missing out my account too