Bank of America Financial Center Worcester Rd, Natick

The bank is still closed after almost 3 weeks. No indication when they will re-open. Wouldn’t you think someone representing the bank would post information for businesses who depend on the bank for deposits and change to indicate where there is an alternative location. Unfortunately I have to post one star but they really deserve negative stars. This is absolutely the worst bank anywhere. If they weren't in the mall I would have nothing to do with them. They charge for change and deposits and close without a sign letting the customers know when they will reopen. The customers wait outside their bank only to find they are not opening. They should be ashamed of themselves for the lack of customer service and communication. I wouldn't give the Bank Of America a dime if I didn't have to….I just read the reply and it’s so typical of this bank. The person reading the reply paid no attention to what was said. I don’t go on Twitter or Facebook. Why didn’t they leave a phone number to contact them? The bank has posted hours but it was closed for days without a sign explaining why it was closed and where we could go for our deposits and change. This bank is located in a mall and there are many business’s that rely on it for its deposits and supply of change which we have to pay for. Again, they have no management that cares! Typical of big banks. If there was another bank in the mall, Bank of America would have no customers.

Great customer service for walk in clients. Greeted at the door very professionally by Igor and he sat us with someone who could help me as well as communicate in Spanish for my wife. Bianca is helping us and is just fantastic and patient. We're actually enjoying our visit!

The line is always out the door, and it seems thou only 2 people are able to do deposits or anything outside for of the little cubicle area. It’s an extreme inconvenience to business owners who are in doing a deposit. I feel as though members/staff should all be able to do deposits. It can’t be that difficult to get all cross trained. When they’re in the cubicle on their phone.

Made an appointment with Victor Hugo de Carvalho for an auto loan. He went above and beyond to help me and meet my needs. Great customer service. I highly recommend this boa due to my pleasant experience. Thank you

They have no idea what they’re doing.

Made an appointment to see the notary for a non-legal document on the BoA website. Took time off work to go there. Was on time. Was told that they couldn't notarize documents. Karen, got angry with me for questioning them. Not only that, she was unwilling to look into options at other BoA locations that actually could notarize a document. Left frustrated and angry. 1/5 stars for this location. I've been happy with BoA in the past though...

Don’t step in this branch a repeat horrible service Brazilian/ Latina woman who works at front desk on Thursday is a terrible liar She wouldn’t let me get a temporary debit card after showing her my identification she stated the reason a temporary card couldn’t be issued to me a new was because my account was overdrawn, on top that she was very unprofessional by not keeping my information confindential stating that my account was overdrawn with zero discretion i called customer service and the representative even stated that what she was giving out false information I will be filing a complaint to cooperate first thing tomorrow never experienced anything thing this in all the years with Bank Of America

45 minute wait in line....line was out to the hallway, felt like I was watching grass grow. Everytime I've been here it's at least a 30 minute or more wait. Every teller station should be open.

I’ve never really been a fan of big banks. But I have to say after opening an account with Brian at the Natick mall my thoughts have changed. He well over exceeded my expectations. If it wasn’t for him I’d still be locally banking.

Horrible business service. Don't bother trying to get notary services here - they never have more than one at a time and they're not usually available or with long wait times.