Bank of America Financial Center Preston Rd, Dallas

Ordered foreign currency for a upcoming trip to be delivered to this branch. When I arrived, I went straight to the front reception desk where I was rudely told to wait although no one was there. Then eventually someone else came over and asked me what I needed. He directed me to the teller. So I waited in line for the teller. Who told me that one of the front desk personnel had to open the vault to get my order. So again, I had to wait for them to free up enough time to come help get the order. Eventually a stack of orders was delivered to the teller so again I had to wait. Then I was asked to sign for delivery and the teller was not going to count out the amounts. So I had to open the envelop myself and count out the currencies. Not a nice experience so I will go back to using the branch that is a little further away but at least they have some customer service. Side note: I asked for only large bills and received all my GBP in small bills. So going to love traveling around with a huge stack of small bills.

BOA is absolutely the worst customer service. You cannot call the bank at all! I was told they don’t answer the phone during working hours because they are busy with customers. I hold an account so am I not a customer? I can guarantee you they won’t answer the phone after business hours either. I have yet to receive good customer service in all the years I’ve banked with them. UPDATE - BOA responded … how will they answer the phone “when they can” if the BOA’s specific bank at 5500 Preston Rd, Dallas’ listed number on their own web site and on their emails to me has a “this number is disconnected” recording. Yes, I tripled checked the number I dialed. Same recording over 2 days. I don’t need a call center, I needed to talk to that particular bank.

I had an appointment scheduled at this branch today (5/16/22) at 9.30am. I informed the teller about the appointment as soon as I entered the branch. It 10am now and I am still waiting for my turn. Branch Manager (Chris) is extremely rude. Overall, it was an awful experience. Never going back to this branch again.

I went to this branch to withdraw cash to give it to my employees as Christmas bonuses. Had to have it today. The claimed they couldn’t cover the withdrawal. A few thousand dollars. My BANK did not have enough money to give me MY money. In one of the richest neighborhoods in America. There is no excuse.

Worst bank in the history of banks. After 10AM on a Monday and the drive thru is closed. The teller inside is yelling at an older gentleman telling him he’s wrong. The line is 15 deep with only two people working...

I went to deposit money and the ATM machine had an error. And all my money was taken and it only counted 300.00 but I deposited more than that. The ATM's don't work well. They are so annoying. 😡😡😡😡

Always a terrible experience here. Besides Bank Of America being a terrible bank, this branch is probably the worst. Always long lines, atms that will take your debit cards, and rude cashiers. I suggest just banking with someone else!

Hello I'm Navy veteran After 22 years serving our country I have been struggling finding a good reliable Bank that I can trust with my financial needs My wife and I are very pleased to Bank with Bank of America Just recently had a pleasant visit in one of their locations this location is in Dallas area Well, due to issues logging in with my new phone apps We walked in to this location and we were greeted by a lady with a good pleasant Attitude and professional appearance with a nice Smile than, When it was our turn a gentleman greeted us with a nice hand shake and he walked us to his office his name was Jesus Ugalde from the very first moment I got impressed with the professional treatment from him as well Not only that he was very patient and kind to my needs as a customer he was able to help us out with items we needed Overall We're very pleased with their help and the way they made us feel as customers on this visit Thank you for the outstanding service which I'll recommend my friends and family to do business with this bank location in general Sincerely Frankie Molina Retired Master chief executive petty officer USA NAVY FORCES.

Great service. Staff very friendly