BancorpSouth Bank E Business 190, Copperas Cove

The copperas cove branch is the WORST. If I could give 0 stars I would. They don't deserve the 1 star. I have a letter signed by the lead branch manager on my account provided by my husband that I will be in weekly w his paycheck since he does not have an account & is not on my account. Every week I've tried to deposit his check in my account per his permission & proof of permission on my account, it's nothing but problems! & the "supervising" teller is an old hag with a stick up her rear. She's rude, she's entitled & she's lazy.

ZERO STARS!!! I wish National United had never sold out to this “bank.” Ridiculous hold times (over 30 minutes). Worst customer service in the banking industry. They have lost me as a customer.

The merger has not been good. Wait times are longer, probably because so many people are having problems. It took over 30 minutes in the drive thru the other day. I was late for an appointment because I was sandwiched between cars and couldn't get out. The way debits post online are awful. It was showing 2 "atm withdrawal" transactions pending and my husband and I started panicking because we don't withdraw large amounts from the ATM, nor have we used the atm since before the merger. They were not ATM transactions, but purchases made at stores. I really hope this is just part of the transition and things start to smooth out.

If there was a 0 stars option I would give them that. They did not handle this merge right at all from national United to bancorpsouth. The lady told me that I could not use more than $200 with my old card but they are sending me a new one and had an old address, then they said they would send it so it would be here the next day, I still don’t have a card and I have bills overdue that now I can’t pay with MONEY I HAVE.

As an average self absorbed self seeking entitled melinial, I had no issues with the merger. In Fact, I recieved several email and even written correspondance from BancorpSouth previous to the merger and was able to adjust my finances accordingly. Id like to thank my local tellers for having to patience and understanding to deal with the new challenges they are experiencing. I hope that Bancorp can adjust quickly and look forward to the oppourtunities that await us.

The copperas cove branch. Is literally the worse bank. The drive thru on commercial or just regular. Take forever. And very rude. I highly suggest just taking the extra time to go to harker heights branch, they are so sweet they don’t nit pick and are WAY FASTER. They need to take a note from their book. And the higher up if you call cove. She won’t do anything either because things clearly don’t change.

My National united card will be unusable after today and my husband and I haven't got the new cards . 😡 .. then to be told they are ordering a new for us it will take 7-10 days to get .. hello this is how I buy food, pay my bills, etc.. not happy about the balance updating a day later ...

Since the merger we have had nothing but problems. We have been with National United since 1993 looking for new bank.

Worst bank in the state no longer a hometown Texas bank.