Audi Eatontown NJ, Eatontown

After a bad experience at other dealerships this was a breath of fresh air! Dan was amazing and can’t wait to pick up our car tomorrow morning. Great service and would recommend to everyone!!!

Dropped my car off via walk in and they could not have been more accommodating and friendly. Even had a loaner which was crucial. The dealer is pristine and beautiful and has amenities few others do. With respect to the service, they were fixing a botched repair by a VW dealer. Mike H could not have been more wonderful, patient and accommodating during the ordeal, which involved 2 weeks of relentless calling the VW dealer to flip the bill for the botched repair. I even was able to keep the loaner the whole time. Just a first class experience in every way.

The sale was efficient, quick and professional. We highly recommend Sean Casey, and his crew for your Audi vehicle needs. We will certainly be back again, thanks for the great sale and service!!

Was interested in a used vehicle that was offered by this dealership. After talking to Sean Casey in sales about everything involved he checked my credit and we came to terms on a deal for the car. I was not local, so after the paperwork was drawn up he emailed it to me to be signed so that I could pick up the car the following Monday. I sent him everything back the next day only to be told that the car had been sold that morning. When I asked him why they would agree to a deal with me only to sell it to someone else, he blamed it on me, saying that it was my fault that I took too long. Way to make a customer feel important. When I called and spoke to Gerret, the "sales general manager", he said that he's in the business of selling cars, not customer service. Salespersons at Circle BMW or Gold coast Cadillac would have never made someone feel that unimportant. Do yourself a favor and go to other dealerships that place a priority on customer service over lining their own pockets.

Took longer than I would have liked. But they we more than acceptable with pricing.

So now that I finally got my vehicles title I feel I can finally voice my opinion. I was an out of state buyer and made the trip here to purchase a used 2013 Audi A4. When I was first shown pictures of the car I noticed a dent in the rear pillar. I was told the car was going through a full detail and paintless dent repair before I came down to pick it up. I specifically asked for this dent to be addressed. It was NOT. Also when I arrived I noticed a crack in the windshield that was NOT disclosed to me. The dealership offered me NOTHING. I had driven a few hours and so I still proceeded with the sale as the car otherwise appeared to be in good condition. Wrong again. The engine is burning oil. So I either have to live with that or spend thousands of dollars to repair it. I was charged a $499 documentation fee assuming all motor vehicle legwork would be handled for me. Wrong yet again. I paid almost $500 for them to print out some paperwork and write "as-is" all over it. I finally received my title in the mail today after being told 7-10 days(the car was purchased on 01-05-19 and today is 01-28-19). So now I have to scramble and find the time to go to DMV before the temporary license plate expires in a few days. I don't enjoy writing this review but felt it was necessary to voice my opinion based on how unhappy I am with the whole transaction.

After talking to Jessica in Service/Appointment Center we discussed getting our car towed to the dealership on a Friday and picking up a loaner on Saturday (next day). We called Saturday morning to find out when we can pick up the loaner and she stated there was nothing on file. We talked to the manager and they pulled the call to listen to the conversation. They did in fact hear that we scheduled a loaner car and doesn’t know what happened. She said she had nothing and did nothing to accommodate their mistake and inconveniencing us. We have an important day today including our gender reveal with our family and friends and she said that’s not important lol. It’s so sad that we pay for repairs with this company which are not cheap and we get treated like this. I WILL NEVER PURCHASE ANOTHER AUDI FROM THIS DEALERSHIP OR GET REPAIRS DONE HERE EITHER. When they diagnose the car, I will have it sent to another Audi dealership to get the repairs done.

My review isn't so much about the entire Audi Eatontown, but about Robert Olesen. Incredibly professional and extremely helpful. Tried his best to make the deal work in my favor and I heavily recommend anyone try and buy an Audi through him.

It was great service, the multiple employees that worked with me were very nice and helpful. They helped us with everything it was also very comfortable. I loved the dealership a lot. Everything was very nice. I suggest this place to everybody. Overall great service 5 out of 5 stars.😁

Beautiful showroom. Friendly and knowledgeable people. No pressure salesmen and lots of inventory. Great maintenance visit.