Atlantic Cadillac (Caddy) Sunrise Hwy, Bay Shore

This place was amazing it was the best experience we ever had purchasing a car. Joseph was our sales person and he was so helpful from beginning to end. Mike the manager not only worked out a great deal with us he as well as Joseph and Kenny were the nicest guys to deal with. We encourage people to go to this 5 star dealership.

Never buy a car in this Atlantic Cadillac!!! I left my brent new Cadillac escalate to do service they messed up my car now im waiting for results Dear Cadillac owner if you care about customer review feed back please contact with me asap !!!

I have purchased many vehicles in my past; New and Used. This has been the worst experience ever. The sales man Patrick took a $1000 down payment on a vehicle that was in the body shop to have a cap put on and I was told that it would be ready over the weekend. Next it was a ding in the bumper and then a ding on the fender that needed to be repaired. I had been stringed along the whole time. In addition, I also offered to buy the car in cash but was told it would be better to finance a $9,700 used car. When I finally got to see the car 2 weeks later, I was told that the car is not eligible for financing because it was a 2010. I drove 1hr 30 mins to the dealer to pay cash for the car only to find out that I couldn't take the car with me that day because they couldn't inspect the vehicle. So Patrick offered to bring the vehicle to my office. The following day Thursday April 1; I finally received the vehicle only to notice that it was registered incorrectly. On Monday April 5th; I called the salesman Patrick to inform of their mix up; which he never got back to me until I followed up again the next day only to be told that I would have to fix it myself. Tim the manager also stated that how were they suppose to know the vehicle needed Commercial plates. I replied maybe because I informed my salesman, in addition all of my fleet has commercial plates and the registration which I provided to show proof of incorporation was also a commercial plate. The staff at Atlantic Cadillac needs to been retrained or changed all together. I've purchase vehicles from small mom and pop dealerships that have more professionalism and knowledge than this place. No one took responsibility for any of the mishaps and I still didn't get any resolution on my plates to date. I am truly disgusted and will never purchase a vehicle from Atlantic Cadillac. They give Cadillac and Chevy a bad name. I will be buying from Ford going forward. Worst of the Worst....

After months of paying high payments for a vehicle I purchased from this dealership I decided to shop around for a cheaper vehicle. After talking to a few people it turns out I GROSSLY over paid for my car I had gotten from Atlantic Cadillac. They took advantage of me and now I have no choice but to keep my vehicle because the trade in value is WAY less than what I owe on it. That’s just one thing. When I was there getting the vehicle they had me there for 11 hours. By that time I just wanted to get out of there. For months after getting my vehicle it forever for me to get a title and for them to fully transfer my plates over. I regret buying a car from this dealership and am now stuck with a car I no longer want. I should have paid more attention at the time but it is what it is now. Now I know.

In February of 2021, I purchased a Cadillac Escalade ESV. In October, the dealership mails me an expired refund check for DMV fees and the check was dated back in March. Yes, the check was expired. I go to the dealership on October 23rd and spoke with the Used Cars Manager Chris. He photocopied the check and told me I will receive a new check no longer than three weeks. We're in month three and no check. Obviously, there are major issues in their Finance Department.

The auto I purchased, I have no problems with. The staff, different situation. Up front we were lied to by sales about a warranty on a "Certified Pre-Owned" car, told that it was covered by Cadillac, not true. Multiple times while negotiating the purchase we inquired about the coverage, and multiple times we given false information indicating that the vehicle was covered. As an owner of of Cadillacs over the past 40 years, I understand the costs that are associated with repairs and wanted some coverage. When I contacted Atlantic to schedule a 3 month follow-up check, (which we were led to believe was a free follow-up service, WHICH BY THE WAY WE NEVER RECEIVED), we were informed that the week prior, (without any notification from Atlantic or Cadillac) that our warranty was up. Further attempts to clarify the situation by placing phone calls, were ignored. The sales person also no longer worked there, so that link was also lost. Prior to this situation we had some concerns about the integrity of the tires on the vehicle and was given the run-around by both sales and service staff. First went to service, was bounced to sales, went to sales, was bounced back to service. Neither contacted each other in an attempt to work out the situation. For a vehicle I spent $30,000+ dollars in cash for, this was indeed a frustrating way to be treated by staff. BE VERY WARY OF THE STAFF HERE, ONCE THE CAR IS OFF THE LOT, YOU ARE ON YOUR OWN!!!

Palmer C was amazing! He helped us through the whole process and explained everything. Definitely recommend seeing him if you are looking for a car!

By far THE WORST Service Department I have ever been to. I leased a 2019 Equinox and purchased a CPO 2017 Cadillac ATS-V. After 2 weeks, I noticed heavy smoke when cold starting the ATS-V. I brought it in for service and was told it's normal. I took the car back & it sat in my garage for a week. I started and now gray-blue smoke BILLOWED out of the exhaust with a heavy oil smell. We took video every time we started the car and the problem continued. I found on a Cadillac blog, that there was a problem with scoring in the cylinders and the blogger gave a step by step account of how his service dept in CA found the problem and fixed it. I brought the car back to the dealer and advised of the blog and shared my video of the heavy smoke. I asked Atlantic to pull the plugs to check for oil and bore-scope the cylinders. They had my ATS-V for three weeks! During that period, I drove my 2019 Equinox because they couldn't give me a loaner because of Covid. Then, my 2019 Equinox broke down on I-87 in the middle of the night. Check engine light comes on and car feels weird, like no acceleration. I called my husband and he travelled 2 hours north to follow me home. I brought the Equinox in for service the next day. I asked for a loaner. Atlantic now has BOTH of my cars. I was told they can't give me a loaner because of Covid and they had me take my ATS-V so I could get to work. Mind you, they have my ATS-V for THREE WEEKS and apparently did NOTHING! They "fixed" my Equinox so I dropped of my ATS-V again. Rick from service advised me that they ordered another part needed for the Equinox, but it was safe to drive in the meantime. I let Rick know that I had to drive 4 hours, sometimes through rural areas by myself, so I asked him again if he was sure it was safe to drive. He assured me it was. I headed north and about 1/2 way through my trip the "Engine Power Failure" light comes on and there is no acceleration at all. It was about 20 miles to the next exit, so I kept going as best as I could and dropped the Equinox off at a Chevy Dealer in upstate NY and had a friend pick me up in the wee hours of the night. AGAIN, my husband now has to travel 4 hours to get me & bring me home. The dealer in upstate NY fixed the issue, brought me my car with his mask on and wiped down my car with a sanitizing wipe before I got in. None of that was done at Atlantic. I got in the Equinox and headed back to LI. Mind you, my ATS-V is STILL at Atlantic for svc. I got a call that the addt'l part for the Equinox was in. I went back to Atlantic to drop off the Equinox. I told them I WANT A CAR TO USE! Finally, they gave me a loaner. The next day, I picked up the Equinox & all appears to fixed. Still nothing has been done on my ATS-V, but they let me hang onto the loaner while the looked at my ATS-V for a couple of days. I say "looked" because that is all they did. They didn't pull the plugs. They said they drove the car hard to clean out the exhaust. "It's all fixed now." You know, I'm a woman so I don't know how to drive a twin-turbo V6 with a 6 speed [sarcasm]. So, I drop off the loaner & p/u my car & video record it since "it's fixed, right?" I cold-started it and behold...SMOKE! Not only smoke, but my oil service light was on. Do you think this place would ask me if I wanted my oil changed or better yet, comp an oil change after my inconvenience? NOPE! My husband wanted me to leave the car there, but I had it with Atlantic. I then received a call from a Leann Dunn at Atlantic to make sure I was satisfied. SERIOUSLY???? I explained the disaster I experienced with both of my cars. But, Leann wanted to "make it right" by offering me a free car wash. It's laughable!!! She also asked me if I would do her a favor and give Atlantic a 5-star review. REALLY? I filed a complain with Cadillac Corp & took my car to Conte Cadillac in Freeport. They discovered the cylinders were scored, replaced the engine, and gave me a loaner for the entire couple time they had my car. I highly recommend Paul Conte Cadillac for svc. Atlantic is totally USELESS!!!

I’m Only giving one star because I have to give one to leave a review. Do not. I repeat DO NOT purchase a car from here. The absolute worse customer service, Especially in service. Leana the manager, a joke. The representatives do not know anything. It’s really sad. I regret purchasing a car from them.

Literally the WORST dealership out there. After 3 leases with Cadillac, I had Nick Sciarotto attempt to bait and switch me followed up by Lianna Dunne the Customer Service manager say to me "Oh what is the difference in payment to you, a cup of coffee?". Walked out of there disgusted and was taken care of at another dealership that was happy to have me as a customer because as much as I love Cadillac, I couldn't deal with being treated this way anymore. All thorughout my last lease through Bayshore I had service issues as well and was always bribed with a free car wash coupon to make sure to rate them with 5 stars, but I am just hoping that the public knows this dealership is no more than 1 star. Steer clear!!!!