Atlantic Beach Realty by Vacasa Atlantic Beach Cswy, Atlantic Beach

Despite having a good experience in the past, Aug 2021 our rental home had significant water damage from a leaking pipe with drywall partially cut out, stairwell railing inside pulled off wall, and molding drywall on first floor from the leak that had been stopped. I was stunned at the condition of the property on arrival and immediately contacted the office. The response from management: “I’m sorry, but there is nothing we can do about it”. I asked for a new unit which they didn’t have available and I asked for a partial refund of my rental amount due to the poor condition of the house. I was told by management “we can’t do that”. DO NOT RENT FROM THESE CON ARTISTS. Horrible experience.

We have never had any issues with Atlantic Beach Realty. They offer a good selection of homes. The one time we were a little disappointed was during a recent cancelation attempt due to an unforseen event. We should have paid more attention to the policy.. Make sure you read their policy and get the reservation insurance.

This is more of a review for our unit, Sea Spray 214. Atlantic Beach Realty was hassle free with only a small miscommunication that made us wait an additional 15 mins at check in while our unit was being shown to potential buyers. The actual unit however, was a different story, This is not our first beach vacation and 2 years ago we stayed in the same unit right after Hurricane Florence. We loved it even though there was construction and rebuilding going on. We booked the same unit this year but were disappointed. Nothing had been changed or fixed and it was obvious the unit had been well used. We could forgive the gum wrapper on the floor when we walked in as the unit had been shown by the realtor right before we walked in but things seem to go down hill from there. There was a very strong musty smell, the two front windows that were damaged by the hurricane two years ago were still not replaced, the dishwasher was very old and ran so loud that we couldn't run it while trying to play games or watch tv, the refrigerator is old and ran warm, the front blinds were broken with slats missing and was hard to close and open, the couches were the same couches from two years ago and I am not sure Goodwill would put them out to sell - very flat and worn and not very clean. As far as we could tell there has been no care given to this unit in the last two years. However, even with this list we were going to have the best vacation because we were at the beach. We picked the rainiest week this summer to go to the beach and that is how we discovered that the internet was DSL. We assume the torrential rains knocked out the old-fashioned internet phone line connections because after day two we had no Wifi for the rest of the week. While we did as much as we could to enjoy our beach vacation while it rained every day, in this day and age to have no internet (cell service is minimal in the building) was extremely frustrating. We will be booking with Atlantic Reality again but we will be looking for another unit next year.

Our family has been renting from Atlantic Beach Realty for the past 15 years. Up until this past year we loved using them! I can now say dealing with their employees is a traumatic and exhausting experience. Their customer service and treatment of clients is disrespectful and ludicrous. Calling to ask for rental dates and being scuffed off- told “we don’t do partial weeks” when it is listed clearly on their website with available properties and dates. I am ashamed of the way I was treated- no human should be spoken to that way. Shame on you Atlantic Beach Realty, shame on you.

Always great to deal with this agency, never a bad interaction. Would recommend every one especially family to use the service they provide. 20 years I have been working with this agency, trust me I am not easy to deal with and they have always been professional, polite and accommodating. Thank you! Look forward to the summer.

When we got to our first rental property, the air conditioning was broken and the room was very hot. There were roaches on the hot water heater and in our week stay we have seen a total of 5 roaches between our two properties. Now we did have a beautiful condo and we loved having the ocean front balcony; however, the responses from the realty company were unprofessional. They told us specific times when the pool would be open and they were completely different from what the property has posted. At one point the property didn’t even open the pool when it was supposed to. In conclusion, I will not be renting from Atlantic beach realty ever again! And I advise anyone who is looking at them to stay away and find someone else!

Property that we rented was exactly as we had hoped. Excellent rental agency. Easy to deal with, between contract and adjustment to reservation. Will use them again.

My family recently rented a condo from you. While the location was great, the condo was not. Best I can say is that air conditioning worked well. Some of these issues are for you but I realize that some are for owners. However, I hold you responsible for them all. You should be in better touch with your owners to ensure they meet certain standards. The issues I speak of are: old food left in the kitchen sink drain dirty towel left hanging in bathroom old loafers left under coffee table (assume wasn't vacuumed there) drawer in refrigerator broken so couldn't open bottom of dish washer fallen off not enough sheets for the beds odor inside dresser drawers dryer makes horrible racket mold on shower curtain kitchen sink tap taped together filthy balcony all but no wifi It will be a long time before renting from you again...if ever.

I live here, so am able to "shop around." I needed a winter rental for my mother. Service at ABR is excellent, they found her the perfect place. Upon arrival and settling in over a week, they have responded to even the most minor concern by sending a service provider within the same day!

I'm reviewing on this forum because I believe this company removed the review section from their Facebook page. As I said before I only gave 1 star because zero was not an option. When our family moved into our rental we were met with a mold/mildew stench in the bottom level bedroom. After having the cleaning crew and maintaince check the situation and state that they also noted the strong odor, nothing was done. I personally spoke with Heather who was incredibly rude and unhelpful. I was told that I had a sensitive smell and that they would not be doing anything to help us because none of the crew reported a smell (which was a lie). My family was forced to share rooms when we paid good money to utilize all of the beds. Three days into the trip there was a heavy rain storm which flooded the second level master through the sliding glass door which then ran down through the ceiling onto the ground floor bedroom that had the original water damage issues. The house was obviously inhabitable at this point and we were told to vacate the house with ZERO refund. At 4pm we had to scramble to find a new rental and pay out of pocket for a partial week stay with ZERO assistance from Heather. Also, during the move we had to drive through torrential downpours with flooded roads. I have never been so disappointed with a rental company. I hope this review prevents any other family from renting through these people!