Associated Bank Eddy Ln, Eau Claire

I always have a issue with ONLY THIS LOCATION. I've been paying my rent for about 2 years via deposit directly to the bank and I've never had an issue except at this location every other location will send it where I needed to go except for this one.

Associated Bank escrowing failed to pay my property taxes. I had to call and email to get them paid. I had to email Associated Bank the bills as they lost them. I had to call and email Associated Bank multiple times to follow-up to see if they were actually paid as emails were ignored. My taxes went delinquent then I was basically called a liar by Associated Bank. On August 2nd taxes were listed as delinquent on the county website. I spoke with the county on that same day at 4 pm and they had not yet received the tax payments. Luckily there was a five day grace period. Throughout this debacle I never received an appology nor any effort to make this right from Associated Bank. All of my requests to waive the unreasonable fees to stop escrowing were ignored by Associated Bank then finally denied. Now I will need to wonder if I need to call and email Associated Bank for my taxes to be paid and whether I then need to verify with the county that they actually were paid. All of this could have been made right if Associated Bank simply waived the fees to stop escrowing which they refused to do.

Was traveling for work and lost my card. Got a replacement here asap thanks to Lisa. You're the best!

Always nice, and friendly service, never have had a long wait, and you can make deposits anytime at the outside atm, huge time saver.

Friendly staff. Fees are to high