Arvest Bank Malvern Ave, Hot Springs

Some of the most uneducated and/or trained bank tellers I’ve ever come across! They mess up my account every time I visit this location. I’m not sure if it has to do with the all male employees? I think corporate needs to look into it.

The thing I like about them is their consistency. Go to any branch, any time of the day, and they have three people working - slow, slower, and slowest. Spent 34 minutes in the drive thru the other day, behind only two people. Thought they were doing a mortgage, till I got up and my simple deposit took over 10 minutes. Terrible. Going elsewhere.

Absolute slowest bank I have ever been to. It's so close to my house, but it's quicker for me to drive to the one on Albert Pike, 10 minutes away, get done in a few minutes, and drive 10 minutes home. 30 minute wait on average to do anything in the drive through here. I wish they would do something. There seems to be a lot of reviews that say the same thing.

I Love this Bank!! Everyone is so nice. In all of my adult life I've never been treated so well by a bank before. A few weeks after we opened our bank account with Arvest Bank we received a call asking us if everything was okay and were we having any problems that she could help us with. I was floored! I've never had a bank call to see if we were happy with them. We banked with another bank here in Hot Springs for about 18 years. They never said so much as said boo to us and never ever approved any loans we tried to get through them yet we had no problems getting the same loans elsewhere. I was speaking to an Arvest teller about an elbow injury my husband had one day. Three weeks later when I went through the teller line, that teller asked me how my husband was doing. I was so surprised and touched that she remembered A few months after we set up our bank account we opened an IRA with a small amount. Their Wealth Management person, Kelly treated us with as much respect as I believe he would've treated someone who was investing a lot of money at the bank. After listening to our goals he listed some options for us and went through the pro's and con's of each. I am so impressed with this bank. I wish we had transferred to them years ago.

Great service and they make me feel like family every visit. Great customer service and they call me by name. Bravo Arvest. Love the folks there especially Tyler and all the tellers. Bless you.

Every week they get slower and slower. I sat for 30 minutes today. It was to late to drive to another location. There were only two people working with a lobby and drive thoug full.

Alex and Luis were amazing and helped so much when my account was compromised.

Miguel Laguna said this Bank blows

Never do business with their mortgage company

I'm waiting in line with nobody hardly in front of me for 30 minutes. Worst location ever !!!