Apple Bank Grand St, New York

Sandra Rodriguez did a very poor job in customer service yesterday morning. She was extremely slow, had a terrible attitude and personality, and she was not kind. This is shocking because Apple Bank has a great reputation for hiring and monitoring excellent people who provides excellent customer service. Sadly, the Management dropped the ball in this site. We want more accountability and better training for this site. Other sites like those wonderful employees at Staten Island and 1168 1st Ave are an excellent examples on how they serve their clients with respect, dignity, and kindness. I'm proud of them and I'm proud of my bank: Apple Bank.

I initially had a less than professional encounter when trying to open an account. For some reason, I thought that since it was during the quarentine that they'd be more accommodating, however there was a distinct lack of interest detectable. I was told what documents I needed for the type of account I was opening. I had a very difficult time obtaining the document due to quarentine restrictions, but did return with the document and then was told I needed an additional document. SERIOUSLY! What type of novice customer service is this? Travelled 6 hrs 6 hrs rd tp to get the document during quarentine to be told I needed another document that should have been explained in my initial meeting. As if my risking breaking quarentine once wasn't bad enough. Although it's a small community Bank it's unfortunately apparent they're not keenly interested in gaining new accounts. Decided to check reviews, and to my surprise others have also been on the receiving end of this poor professional demeanor. It's worth walking to a more accommodating bank nearby.

Opened an account here because is the only bank near where I live, the worst bank ever, waited a month for the the debit card that was supposed to come within 5-7 business days and after a month of waiting I went back to the bank to inquire only to be told by the same person that opened the account she forgot to put in the request for the debit card. Unbelievable as to how such irresponsible worker is allowed to continue working in a place where she is so negligent and get away with such irresponsibility.

Do not open an account at Apple Bank I am a disabled woman that was treated very unfairly at my branch and Grand Street I was told to walk to a post office and fix my problem when they could have fixed my problem where they were without even recognizing that I was holding a cane and I had a disability they did not help me at all I let Apple Bank go I'm at another bank now please don't go to Apple Bank

I wanted to transfer from another branch to this. Teller was hostile and taciturn; officers were listless and monosyllabic. This branch oozes apathy. It's very unpleasant. So I'm not transferring. 12.2018

The tellers look and act like they hate their jobs. They also close at 4pm on weekdays... 24-hour banking my a$$. Their ATM technology looks obsolete.

Stopped by there today to open an account and the attitude was like they couldn’t care less. No answers to my questions. Tellers looked hung over. So I left and will put my $ someplace else