Apple Bank 1st Ave, New York

I love them , I bank personal and business here and they are so respectful and I actually enjoy my experience each time I go, the branch manager Gail is one of a kind , the assistant Rose is awesome and the staff make you feel welcomed as well, I opened with Lauren when she was an assistant manger and now she’s been promoted , which she so deserved. I thank them each time I go there because I can tell they really do value my business.

There is slim pickings as far as small banking goes in the UES. At this branch service is terrible. I opened a business and savings account. In both instances they have forgotten to tell me major information like about essential items that would be provided (checks, ink stamp, etc), that essential items would be mailed or could be delivered to branch, forgotten to set up Pins, forgotten to tell me I have an option to get a card for ATM banking. So very unprofessional here. Best advise I can give prospective clients is to do your own research so you can tell them what to do and ask the right questions. This is exactly why people bank big. The quality of small banking is so inferior. I worked with the Junior Manager on both instances. Terrible, like "I hate my job" attitude, just goes through the motions.