Apple Bank E 125th St, New York

I opened an account today at the 125th Street branch, customer service was excellent, also got a referral to open a safe deposit box at the 81st First Ave branch sevice was excellent opened my account fast service was excellent in both my experiences, I would highly recommend anyone to open an account at Apple Bank. My Bank Of America branch,for a year has been closed, and Apple Bank on the same block is open providing excellent service. it's why I made the move. And glad I did

The Apple bank manager doesn't understanding business paper work to open a business account. She bring her othe banker to find out what she need. finally she doesn't know what to do. She told me because her branch doesn't have business accounts holders and she don't know how. Attention to Apple bank main office. Please teach your manager and other worker how to open a business accounts and customers service, because they don't know how to do customers service?

Because of this branch I will close my apple bank account. They let wait for long time to drop my money because of that I get a parking ticket . They talked to me like they will give me a free money . Very bad attitude form theme .

I have held a business account with Apple Bank for years now. After reading the reviews below, I thought it would be of service to provide a response. I understand customer's frustrations with the bureaucracy associated with Apple Bank. However, there are a few things that they need to understand. Apple Bank is a "savings" bank as opposed to a "commercial" bank like Chase. In theory, their money is technically safer with a "savings" bank than a "commercial" bank. If you want to understand the difference, I advise you perform your own research. Apple Bank has a very old school feel to it. You will notice many of their branches are in historic bank buildings and sometimes it seems like they haven't upgraded their policies or technology in decades either. That being said, if you are willing to accept that they function differently than a commercial bank, there are some benefits. The most important benefit and why I have stuck with them so long is that their rates, fees and rules are significantly better than commercial banks for businesses.

Pay attention to your account once you leave that bank dealing with the teller. They made a mistake and put my money into someone else account, which was probably there personal account if you ask me!! And it was done on a totally different day! I never step foot in that bank on that day!

Honestly speaking, I would never wanna work for Apple bank, they are the worst of the worst. I was scheduled for an interview for bank teller, I met all the qualifications for the position and never get called back. So I called and they already have someone took the position, what’s the point of an interview if you already had a person. Don’t waste your time with working at a bank, it’s bogus.

I recently went to The Apple Bank branch at 124 E 125th street to open a business account, and I left puzzled by the customer service,business etiquette and lack of knowledge of some of the employees. I just felt from the start that I wasn't being seen as a customer, but much more like a scammer or a criminal. I spoke with Keisha Gordon and told her that I needed to open a Business account. She proceed to ask me my business address and then she immediately told me that I could not open an account because I was located on 109th Street on west side. After I complained that the Business account procedure on their site specified to fill out the online form first, then to go to the nearest office, she try to give me some illogical explanations on why they couldn't take my application ( they need to visit physically every store/they don't really work with online businesses). I even mentioned to them that they should simply take the Business application I filled out and then make a decision at a later stage whether or not they should accept my application ( as per the business application procedure stated on their website), but they refused to do so because my business was located in West Harlem. Going to Apple Bank at the Harlem location left a bad taste in my mouth! If it is that difficult to open an account there, I'd rather go to a place where they want my money!!

The customer service there is terrible! I would not recommend it because the employees are not friendly or inviting. The banks opening account policy treats all new account openers like criminals. When you go inside there is no one greeting you or making you feel like trusting them with your money. My son wishes I had researched them before choosing. Won't make that mistake again.

Worst bank in the entire world. Avoid like the plague. At branch everyone is grumpy and bothered and doesn’t know what they are doing and on the phone they are equally inept with zero computer skills in their online banking department.

Just horrible! The customers service was so bad it made me want to switch banks.