ANB Bank Beaver Creek Pl, Avon

ANB Bank- I have been a loyal customer for 12 plus years. I have had numerous incidents of fraud with my business account. With that said I had fraudulent ATM charges 2 weeks ago in Los Angeles while using the same card at a hotel and businesses while working in Las Vegas... not one fraudulent charge but many many!!!! How did fraud protection not catch this, 10 plus charges at an ATM while I was using the card in Vegas ? The charges were within minutes of one another. The branch as well as the fraud department admitted that this should have been caught. I have been told for 2 weeks from the bank and the fraud department that the money would be returned to my account in 10 business days, now I am being told “we have no idea when your money will be returned to your account”. The branch has stopped communicating with me on this and flat out told me it was my fault that I didn’t check the on line app daily! The customer service i have received is DEPLORABLE let alone the money that was taken was entirely due to their less than up to par fraud protection programs. How could the charges not have been caught? DO NOT USE THIS BANK!!!!

Fraud dept shuts off my ATM card if I travel 50 miles outside of my local area. Every single time. Fraud dept shuts off my card if I make an online transaction. I have to use PayPal or my card gets shut down. ANB says the only way around this is to sign a waiver that says ANB is not responsible for any charges on my card. Customer service not open on weekends. I have to bring cash if I go anywhere. I am not making this up.

ANB has taken great care of both my business and family accounts. They are personable and work hard to help us out when we need it.