Alpine Bank W Beaver Creek Blvd, Avon

I am a long-time Alpine Bank customer who has decided to take my money elsewhere. After 3 trips to the bank in search of what I needed to open certain accounts, I had the same teller give me the run around. She was not authorized or knowledgeable about the subject, but chose to give out wrong information. I asked to make an appointment with a manager, since none were available, she refused. I came back a 3rd time to find out I was still missing what I needed. Thanks for wasting my time, Alpine Bank.

Do not bank with them. I should have known from the beginning because I had a problem trying to cash a cashier’s check. They were going to put a 30 day hold and I was waiting to buy a car. A cashier’s check was verified by chase bank and is basically like cash. I then opted into e statements and they continued to charge me a paper fee. I called to get it taken care of and the bank rep said he would resolve it. He did not take care of it and they closed my account without warning. I then had to wait 30 minutes and they refused to give me back my original balance. They said I would have to open a new account first. Absolutely ridiculous

Up until today this was my favorite bank. I’ve just had a shockingly unprofessional experience with a teller who’s name began with a B. She was extremely hostile and rude during my deposit and was the absolute worst part of my day, and I was having the greatest day before going into the bank. Customer service is seriously lacking and it seemed that nobody was actually there to supervise the bank... it was void of any management or at least appeared to be. This is not what I expect out of a bank that I have given 5 star reviews of in the past and routinely tell my friends how friendly they are, I was honestly shocked at the level of hostility and rudeness from a bank worker. I will not use that branch any longer and the warm and fuzzy feeling I had about Alpine Bank in general is gone. This isn’t a friendly place to say hi to “friends” you’ve seen for years. This is a hostile and mean environment. This person should not interact with the general public. I would be willing to bet when others speak of the hostility at this branch they are referring to this person in particular.

In my opinion, Alpine Bank is the best bank in the Vail Valley, and probably Colorado as a whole. Checking and Savings with them is simple. What you see is what you get. There are lots of options for getting started and no predatory fees like 1stBank across the street. Alpine Bank is very community oriented and even donate time and cash to local organizations. The customer service is excellent within the branch and on the phone as well.

The customer service I have received at this branch has been top notch. I was having issues with some payments using a cashiers check that got lost in the mail. Two tellers, Kayla and Kenzie, worked together to find the problem and potential solutions. I was impressed by their willingness to work together to put the time in, and to find answers to questions they did not know and they did it with determination and a smile. I am extremely happy with the service at this branch.

Alpine bank saids that they will keep your account secure you money safe from fraud and etc, but wen it comes to fraud they put the blame on you and they just want you to pay the damages, and trying to get of hold of someone is hard and wen someone finally give you a call they don’t even know why there giving you a call. I honestly do not recommend this bank now in times, I use to be with them for years and felt my account was secure but they sure have change and customer service have became the worst. And you’ll see they will delete this post because it affects there business stars more, and they would not like you to know how bad there doing!