American Savings Bank Pukalani St, Makawao

We love American Savings Bank. Staff is kind, professional and when we go in with any questions if they cant answer right away they call us the same day after they find out the answer. I have had staff give their bus card with direct line and email to call anytime. We have been now with ASB over decade and so happy. They are our bank for life. I like that the staff has a low turn over. This is a sign of great management. During the pandemic they were bombarded with calls and emails by customers yet still managed to email us back every step of the way and showing grace, patience and compassion. This week we miscalculated our account and a check did not go through but due to Covid-19 they waived the fee and cleared it. Thank you being there for our family during these hard times. When times are tough and your incredibule transpanarncy is pheoninal and your a bank with a heart.

The branch manager Bonnie West is very unprofessional. We've had an unresolved issue with a dispute we filed back in October 2019. We were told by their claim department, she is the only person who can help us. We left several messages for her, she never bothered to return our call. It's been 5 months and we still don't have our money. Also, we closed our line of credit but the bank would still charged us annual fee even though the line of credit was closed. We had to personally do it in person at the Pukalani branch and even got a confirmation in writing. A week later and we still don't have our money. The worst bank ever!

I love this bank!! As a local business woman American Savings Bank has been with me through thick and thin. They have always had my back. If I need anything they are there for me!! Mahalo ASB for wonderful service with a smile and backed by action to meet all my needs. Because of you I was able to stay in business when the economy tanked in 2007. I am thriving and my loans are being paid off!! Life is good!!

OMG! STAY AWAY!!! The worst bank service ever. Bonnie West should be a manager of duty. What a Joke! I called so many times, left a several messages, this lady is always "out, not there yet, in a meeting", obviously everyone on the floor is lying for her. I am changing the bank now!

Wow things got better in a hurry very good service nice friendly and respectfully nice job american savings

They are very helpful and friendly. They take good care of everyone.

Great bank with better hours than the others in town!