American Lake Credit Union Gravelly Lake Dr, Lakewood

Kelli and Bri are like family to my husband Ron and I. I have gone through some rough times with car lots ripping me off and not being honest, but with these WONDERFUL ladies no matter how bad the situation looks they fix it and make things right for you. Kelli works hard to make sure you are comfortable with payments and she’s so easy to work with. She is so nice and patient. Sometimes I just call or stop by to say hello to these ladies. I absolutely LOVE this bank. I’ve been with them since 2019. I had ZERO credit, but now I’m way up there because of this bank and feeling really good about it. If you want to be at a bank where you are treated respectfully and given a chance to soar like me, AMERICAN LAKE CREDIT UNION is where it’s at.These wonderful ladies are at the Lakewood location. I live all the way on the other side of Tacoma but I still want to go there. Best Credit Union ever!!!!

I cannot say enough good things about this CU. Tammie has been so amazing to work with. From my first loan to now my third, she has been so patient in walking me through express pay from the ALCU website, all the way to setting up ACH payments. I have my vehicle and have had a couple of personal loans as well. She is sweet, patient, and always always has the best attitude. She is my go to for everything! I love my experience and don't see myself going anywhere else. Thank you Tammie for all your hard work.

I am stuck in mexico. Everytime I call they know my name and provide very good customer service. I am very happy with this bank and employees. Best service ever!!!!

I asked to get my older credit card activated on a Thursday. Was told it was good to go. Tried it Friday morning. Nothing. So i called back. Was told it would be taken care of. Tried to used Saturday morning. Still not working. Called back and was told wait till Monday morning when the accounting person would be there. Called Monday morning. Was told they cant activate my credit card at all. Why did I have to wait 4 days? On vacation now. Closing accounts once home and telling everybody who,has an accou,t there to find another credit union. Ive been with this,credit union for over 20 years. Not anymore.

Got approved for a generous line of credit with a really good APR on their Credit Card. Good, Simple Products and fast service at their Lakewood Branch. Few things such as as online account opening and Check Deposit on Mobile App could make the experience even better. Good Credit Union overall

They have the worst mobile site ever!!! You can save 5 dollars by signing up for paperless billing but you can't access your account. I have been banking with American lake for 40 years but it is time for a change. I recommend people switch to sound credit union!

With covid going on an people losing jobs an layoffs. Even after Gov Inlsee signed in proclamation 20-05 an 20-49. They have frozen my stimulus check which isn't suppose to be used for consumer debt but they won't let me touch it, one bank manager stated " it's frozen you can't touch it, withdraw it or anything till we go thru the proper channels to apply it to a debt" it's sad to see this. Even worse to know I'm probably not the only person they've done this to.

Never had a problem with this Credit union. Always a good experience with them. Leaps and bounds better than any bank Top notch customer service at all the branches.

Good caring service, the employees make you feel comfortable, and are knowledgeable concerning their business. I will never go back to a regular bank, and will not give up my membership. Good job ALCU!

It's hard to come across sane when you're rating someone so low on here. But if I could rate them less than 1 star, I would. Their Facebook page is down, perhaps from all the bad reviews? I don't suppose most people will see this review BEFORE they are saddled with ALCU as their vehicle lender. So if you're reading this after you've dealt with them, my condolences.