American Financial Resources Sylvan Way, Parsippany

Background: I've lived in my house for 6 years, and have known for the past 2 that I should refinance and get a better rate. When we decided to get a pool for that back yard, it was time to go ahead and refinance and get cash out for the project. I started out working with Mark Amelio via eLend, and was quickly approached by my existing mortgage company (the bank with initials WF, claiming to be Number 1 in lending). I decided to give my existing bank a try (and told Mark I was going elsewhere). I ended up getting a non-workable appraisal, far below other values in my neighborhood for smaller homes, and other challenges with the bank, thus killing the deal with my bank. I went back to Mark Amelio, and picked right up where we had left off - even able to keep the original rate lock where it was. In fact - they were able to adjust and do better than what my bank had offered. I paid for a new appraisal, and 3 weeks later, we closed without a hitch. I never had difficulties getting Mark or anyone else from their organization on the phone. They were very responsive, called when something was needed, were exceptionally professional, and did what my bank couldn't do. Keep in mind - I fully understand that certain things are out of the control of the original bank, but as a client with years of paying my mortgage on time, exceptional credit, and the goal of reducing my payment, one would think a bank could do more for an existing client. Oh, and the lack of returned calls and other engagement - that came from the big bank. Thanks AFR. Good job.

Everyone that works here just passes you to the next person or department or they put you on hold then hang up on you. Absolutely nobody here knows what they’re talking about.

If I could leave 0 stars I would. As the sellers, this lending company is highly unprofessional and has delayed closing twice with poor communication. Our agent contacted them 24 hrs prior to latest closing and the best they can say is stop bothering us we will let you know when it's clear to close.

This was my first time buying house in US and I was not very much aware of procedure for getting house loan. While browsing online I found Eland and they immediately called me to provide all the information. I am glad that I chose them and today I was able to close the loan.

This company is absolutely horrible. I am convinced that the customer service department doesn’t exist. Sat on hold with “customer service” for over a half hour listening to Mozart, without ever getting to speak to a human. “Your call is very important to us.” BULL.

The experience with the eLEND team was phenomenal. I was able to close on time even though I encounter major hurdles with the property I was purchasing. Really excited to have chosen eLEND for my financing needs as I was able to experience our process from a consumer standpoint and felt very confident every step of the way that my loan was being worked by top notch professionals.

The team I dealt with at eLEND made my somewhat complex transaction (relocation), simple and straightforward. Theresa, Bonnie, Corenne and Jason all made themselves available to me whenever I had questions on specific details of the transaction. I'm sure there were countless others behind the scenes as well, who I may not have met. Of course, none of this would have been possible without the patience and diligence of Michelle (who processed my loan and put up with countless questions and requests to resend certain documents) and Chris G. who virtually held my hand through each stage of the process from pre-approval through closing - as well as keeping my attorney, closing agent and realtor updated. The super great technologies coupled to the personalized service made all the difference! Thank you eLEND!

Had them working on our loan we are $2600 into this thing and still can seem to close. It's been 5 months. My lender can seem to get these asshats to return calls or emails in any thing shorter than a week, absolutely zero punctuality and they could give a fk less about you, save ur time and ur money.

It took over 6 months to do a refi. I would go weeks without hearing from them, calls not returned, my file was passed around and no one could give me updates, even supervisors. I have bought at least 10 houses in my life and this refi was a nightmare.

First home buying but this cannot be how this works. I've fought with them for a whole month if not longer on gettin appraisal approved. Worked very slow and also very rude. I wouldnt wish this company to my worst enemy when buying a home