American Express Financial Ctr, New York

This company is a joke. They do nothing to protect their customers. They steal from. I have been fighting with them for two months so far and good lord none of the agents are helpful at all. They give you no information what so ever and this review team can't be contacted which I believe is a lie. And also if your card ever becomes stolen and you report it online they don't lock it until you call which really defeats the purpose of even having online service. At least make a disclosure or something. I will never use this company again. And I will be filing a law suit against this company due to their negligence.

I’ve been a loyal AMEX member for over 15 years with a credit line of $75K. As a newly-wed I attempted to gain a card with my account number for my new wife. For some reason AMEX has denied granting a card with my account number with her name due to her ex-husband poor credit and her name was associated with his name. For the life of me, I don’t understand why someone (who charges over $50K a year on his card) is denied a second card for his wife. At this time I would rate AMEX as low as I can and will think about using the VISA card from this time forward. However, AMEX has to be admired for employing their NEW or ADDITIONAL account holder processing center staff in INDIA. With all the people in the USA looking for work, AMEX has to rely on the people of INDA to handle their calls. I guess it’s easier to deny someone a card when you can’t speak clear English. Thank You AMEX. I agree with Deborah Newman (below), AMERICAN EXPRESS is not the company it once used to be. I think they should rename the company to INDIA EXPRESS because of their lack of customer service and support. They were dependable and would stick beside their customers. Their quality of Customer Service is what Clark Howard (WSB-AM-750 radio) calls NO-CUSTOMER SERVICE.

More than a decade. That is how long we have used Amex for all our purchases for our small business. The day after the bill was paid, the new cycle date, they demanded next months payment immediately, and when we said its not due until June, they suspended the charging until payment is made for Junes bill 2015. They dropped us from no limit to below what we owe on pay over time, and next months bill totals.We just paid our annual fee in April, then they decide to change terms and conditions? We have never ever been late with a payment either. High credit scores, and no reason for this. I will pay them in June, because it is owed, but, switching all bills to chase. Cashed in all our reward points, I am sure this is what happened with a lot of people in 2008 before the market crashed. Everyone better watch out, 401k's investment accounts, better move your funds somewhere to be safe. This is a rerun on 08. They offered an appeal of sending in financial docs, which we did do, but, haven't heard back from them yet.

I am having the hardest time with their Customer Service. They are not willing to help in any way and are not listening to my complaints. It's my first Amex card and it is becoming a nightmare. How do I speak with someone that has any authority to help?

Meeting here.....mixed feelings.....building has nice views......but not the best service.....was a customer, moving forward i'm not sure anymore...

What can I say? American Express is the best out of American credit card businesses. Promoting financial responsibility through pay-in-full policies on charge cards, Amex seeks to build responsible credit history for its charge card holders. Offering local public transportation benefits with subway, bus and train companies like MTA, Greyhound, LIRR and Metro North for green charge card holders would only make their green charge cards more valuable in terms of benefits and please cardholders displeased with the $95 annual fee. Superb customer service. Amazing company.

I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in's and out's of travel but NOT ok to assume that we don't know what you're talking about. We left Morocco early to go to Spain. We were told that our flights there would not be covered. We were ok with having to pay for those by ourselves. What we WERE NOT told was that it negated our whole trip home from Spain. We had to pay for those tickets a second time. It is incomprehensible that we are to know every detail of traveling, how airlines work, etc. We RELY on you when we are traveling to guide us through our vacation and HOME. You have failed. If I knew how to do all of this I would not have used your service to begin with. Then to be abruptly asked "what do you want from us" is pretty ridiculous. What do you think I want??? NOT to pay for plane tickets twice! I was directed to you because I heard you were good with this, and good with customer service. Obviously I should have done some searching, because you rank a 1.5 out of 5 stars, almost across the board. I know it means nothing to you that you will lose a customer from this, because I only spend a few hundred thousand dollars a year with you and not millions, but that is a lot of money and a lot of business for the normal person. I will now go through and post this to as many sites as I can so that it does not happen to any one else, and so that no one else has to deal with getting burned, and the frustration and stress that come along with it.

How do we, the customer, resolve this? We continue to give bad reviews, but I never see anyone's resolution. I need help on how to resolve fraud chgs with CS, when you don't have your AMEX card to refer to and if you don't answer you ID questions correctly, and somethings do change over 10 years, they can't verify your ID.

The worst company ever. The name needs to be India Express Nothing about them is American, nothing! I tried to ask to speak with a American person , they refused!! Change your name you do not represent my country! They lie to you, tell you things that are unreal when you try to call you can't understand these idiots that are not from our country! Outsourcing everything DO NOT GET THIS CARD!!!

Very disappointed in the company. As a platinum member they’ve treated very disrespectful. I will not allow me to use my card even though I pay it fully off every month. Very hard to understand customer service since they’re not from the US