America's First Federal Credit Union Inverness Center Pl, Birmingham

This bank location has gone down hill in the last year. I am sick of going through the drive thru to deposit a check only to have to call them back to undo the incorrect deposit. Once an entire zero was left off. I am also fed up with the lack of managerial staff. If transactions need manager’s signatures, they need to be there to sign. I was told “no one is here” for the millionth time today, so I drove all the way to Vestavia. Same issue but the young lady picked up the phone and had my check deposited in minutes... the same thing the teller at Inverness could have done. I’m about done with this bunch.

This Branch of Hwy 280 doesn't deserve 1 star after being turned away today! Im a disabled Veteran with a small dog I have in a bag for my anixty she is 8 pounds because on my PTSD I received after a 22 day comma while in the Army back in 99.I (WAS)going to open a checking account were all my disability benefits would go to so I could easily pay my car but being turned away make me think how little this place cares about Veterans needs.someone should get fired for making me go through this having to go to a different Americas 1st location were me being disabled isn't a problem.

Until recently everyone at this branch has always gone above and beyond to make me feel like a valued customer. I liked going there because they knew me and greeted me by name. I’ve dealt with Geri several times and her lack of friendliness and willingness to help is not what I’ve grown accustomed to with this branch. I’m not sure if it’s under new management but the customer service has definitely declined lately.

I have banked with them for over 10 years and never had a problem with deposits. Now each time I visit this branch they want to hold the check for 10 days. Other branches make my deposit available as soon as I arrived at the bank.

I have banked with AFFCU for about 28 hrs and haven't had any issues. They have been nothing but nice to me.

They will charge you 8 dollars a month for a checking account.