America First Credit Union 13400 S, Herriman

Great staff, always helpful and friendly. Come here fairly often for change and to deposit checks and cash, and have never had to wait over 5 minutes. Loan officers are also friendly and knowledgeable. Once also helped me out with the odd request of 3000$ in one dollar bills with no problem.

I usually have good experience with America First but today i got into to this location to get a loan to build my daughter’s credit. Lady who was helping me was so rude like she didn’t want to help or whatever. I asked simple questions nahh she was rude as hell.I’m in service business too. I know how to take care of my customers. She was an indian woman. Lady needs to have little happier life.I will take my business somewhere else. Thanks bye! Teach your employees how to take care of your customers.

I never thought I'd leave a review of a credit union but the consistently remarkable service I have received from the manager Kamille Lopez and her team deserves it. It just seems like good service in the world is becoming harder and harder to find now a days but every time I enter the Herriman branch I am reminded of what really good customer service is. Whether it is for something as simple as a deposit or something more complicated like a loan, I always leave feeling like I have just spent my time with friendly, competent people that authentically enjoy their job and did everything they could to make sure I was taken care of and left feeling great. Having been in management myself I know what a rare and difficult accomplishment it is to run a branch at such a high level for so long. I wont go to any other branch even though there are 2 closer to my house. The America First Herriman Branch is a poster child for how a business should be ran.

Great people to work with. I have financed my last few cars.

I have never in my life dealt with a more awful bank who treats you like a number instead of a person. I applied for a consolidation loan today because I’m currently paying $1000 a month for a loan with an incredibly high interest rate. Looking for relief, I turned to the bank that I’ve been a member of since 2006. My credit is good, however they were unable to approve me because it’s showing I’m overextended in my obligations....... THEY WONT ACCEPT MY TRUST FUND MONEY AS A FORM OF INCOME NOR WILL THEY ACCEPT MY HUSBANDS INCOME. THEY ONLY ACCEPTED MY INCOME FROM WORK. How do you think I’m paying my bills!? Like if I’ve never in my life missed a payment, currently able to afford $1000 on my current loan, what makes you think I wouldn’t be able to pay a lower amount? I had two people today who called to discuss my adverse action who were so incredibly rude, offered no compassion, and refused to go in to detail. I give this bank close to $10000 a month in income, I have two cars that I’ve paid in full with them, and I’ve paid my credit in full every month with them... PLUS I’ve been with them for close to 15 years..... and they just lost a customer for life. Awful way to treat people!!!!! Especially good a great one who always pays her bills on time!!!

I sat in the drive thru for 10 mins! To just drop off a payoff! They helped 4 cars that pulled AFTER me!! And the gal behind me had to back out. I feel like speed and focus aren't something of importance at this branch. Will have to find another one.

Call center tells you one thing branch makes their own rules. Wont go back to this location again!!! Very poor customer service and they treat you like dirt! Loan officer who sits behind/adjacent to the first one you see when you come in (a blonde) is a power trip! So is the branch manager.

Opened a new bank account last year, apparently it had the overdraft service enabled. Also apparently, despite having multiple contact pathways for me and sending me occasional ads it's not worth notifying you when your account has fallen into overdraft, that's cool and everything because then the bank makes $500 off you without you knowing until it's too late. Upon visiting this branch and bringing forward the issue with a request to remove most of the overdraft charges (I understand I should be billed for the initial one, maybe even a couple more) I was told 2 of the 15 charges would be removed. Had I received ANY notification I would have been fine accepting responsibility. But to just covertly siphon away so much of my money feels just as dark as other activities that are illegal. I am disappointed. I am still leaving 3 stars instead of one however; because I am not aware as to what limitations the officers of this branch are bound and perhaps they would have dealt justly should they have actually had the ability. As for the company as a whole, this was wrong, made only more annoying that many of these purchases were small to care for my at the time sick family. Frosty $26. Candy Bar $26. Cough Drops $31.

I have been with AF since 1972. . . yep, before they were officially America First Credit Union. . . back when they were still Federal Employees Credit Union. I've hopped around thru the years, living out of state for a time, trying other Credit Unions, but they just make it so easy and convenient. Multiple home loans, car loans, credit loans, checking, savings, credit cards. . .you name it, we use it. Always been treated well.

there staff is great !! And friendly so I was approved for my auto loan everything went smoothly then the loan officer messed the price up three times ! I was annoyed so after 45 mins or so she said it’s all good now for the price I agreed to pay and then I said add the registration fee to loan so I can pay the dmv I asked her numerous times if she did that she said yes well my first time buying from a private seller I went to the dmv and the said we’res the check for the registration I assumed that someone from the bank would do that so it’s also my mistake to . But instead of helping me fix there end of the mistake they made me apply for a line credit which super sucks but I don’t just have 2000 laying around . I love this bank but that put an awful taste in my mouth I take responsibility on my side to but I asked her so many times and she said yes and they wouldn’t even fix there end just supper annoying . Just a big mess so if you’re doing you’re auto loan through there just double check and make sure everything is right call the dmv etc . So you don’t run into the issue I had .