Altura Credit Union Campus Pkwy, Riverside

THE WORSE customer service I have ever experienced. I rarely say that about any institution given that I don't get annoyed that easily. I understand they have to verify information with customers before doing any kind of over the phone transactions, etc. But when it comes to a simple car loan payment you would think it would be easier than withdrawing or transferring money between accounts. I spent 1 hour and 45 minutes trying to make a car loan payment, giving the agents the correct account number and member number, etc. I finally explained to the last agent I spoke with how I was transferred to the wrong department, rolled back onto the system again and wait for another 20 minutes for the next agent only to be told that I did not have the correct loan account numbers and need to be transferred to another agent. Ended up with the last agent screaming at me to "JUST GIVE ME THE ACCOUNT NUMBER" - while I was explaining to her what was happening and I do not want to be transferred again, PLEASE! That was a really long stressful phone call. So! All this happened because they placed a red flag on my account because I did not get back to them in time with a verification amounts of deposits / withdrawals into my other bank in order to have automatic payments withdrawn from that other institution. I finally learned all this after asking for a supervisor as to why I was given the run around and being hung up on, transferred, and put back onto the system to wait for another agent. So, word to you all!! From my experience, get back to Altura ASAP when you get those verification deposits / withdrawals into your other back when making automatic payments. I guess it's their way of providing account security as much as possible to keep your personal information safe.

Altura is a great credit union. I’ve been a member since 2015 if I’m not mistaken. Lines aren’t long like other banks and they’re very resourceful when it come to their auto loans. It’s a 4 star for me though because I can never get ahold of their home mortgage loan person Tianna. I call about once a week for almost 2 months and leave all my contact information so she could get back. Her voicemail says she’ll get to you within 24-48hrs but it’s been 2 months. I wanna go with Altura for mortgage loans but I can’t ever get a call back unfortunately. Other than that Altura is a good CU, their Uphora CC has a low APR in my opinion and they started me off with a higher credit limit than I expected. Overall a 4 for me. This rating is based of their customer support not necessarily each branch, but nonetheless the branches I’ve gone to and they have all treated me fairly just as I would expect.

My buddy Greg suggested that I open an account with this credit union. I opened it over a year ago, and finally decided to use their services. I am happy that I did!!! Great terms, and their representative Priscilla Cisneros did an excellent job of keeping me informed and helping me. She even thanked me for helping provide the info she needed. I only did what I thought was the minimum, and she is so kind and appreciative that I will tell everyone that can join, that they should join. Greg R, thanks for suggesting that I open an account. Priscilla, thank you for your professionalism and dedication!!!

They will not approve loans promise you that!!!

Best banking experience I have ever had . This is the reason I switched from " the big banks" including my business accounts over to Altura Credit Union .

Thank you to Altura credit union. A special thanks to Michelle Garden at the corporate office. You made my year.