Allegacy Federal Credit Union N Peace Haven Rd, Winston Salem

We were first introduced to Allegacy by a car dealer in the Winstom Salem area. We needed some financing, and they said they had an excellent choice to offer, a membership with Allegacy. We said ok, since we’ve never had a membership with a credit union, thinking it could come handy one day. Everything went pretty much normal with our car loan. Interest was not that bad. And besides a couple of checks lost from my Online Bill pay service (according to them, since it has never occurred with anybody else), and having to run to a sister credit union branch to make payments personally, it went pretty much smooth. We finished paying off the vehicle. Time came when we decided to build a house, and to save money we used our credit cards promotional balances. We knew it was risky, but we just didn’t have the extra $30K to hire a builder for our project. We tried to use Allegacy for a construction loan. They said no, since one of the requirements was to use a licensed general contractor. Ok. We understood that. After initiating the project, we thought of using them for a debt consolidation loan, since we were getting close the end of the promotional balances on our cards. They said no. Too much debt. And honestly, we knew it was a long shot. Our original goal was, once the home was finished, refinance with cash out, so we go back and pay the credit cards used. But this time we realized how poor customer service Allegacy has to offer. First person who dealt with our application was nice, in the Davidson, NC branch. After 3 days she said she was going to take a leave and the application was going to passed to somebody else. That person rarely communicated. A couple of emails and that was it. A month later we received a letter from Allegacy saying we were denied. We figure, well. maybe since they didn’t see a big deal of probability to get approved they didn’t care that much. After we finished our home we applied for a refinance loan, through their website, as we were told by a representative over the phone. The system assigned our application to a loan officer, Jennifer C. We felt like literally we had to chase her down to get answers about our application, after days of awaiting a response. Never took the initiative to contact us. At that point we had enough of feeling like we were trying to pull a tooth from this financial institution and decided to look for other options. Some said they could not help us, after carefully reviewing our case, but their customer service was extremely good. Like Quicken loans for example. And finally, we found one that was able to work our application with success, Fairway Independent Mortgage, their service has been excellent. After this experience, we could say that a membership with Allegacy Credit Union is worthless. Their customer service, besides the reps that tried to get you use them, is close to zero. None. Never before have we been given such a terrible customer service by a financial institution.

This place doesn’t even deserve the star that it was given. I went through the drive through due to covid-19 TWICE because I needed my bank statements for the last 2 months. May has not been released yet so I asked for March and April. The woman at the drive-thru printed out November of last year until February.... So I circled back around and waited another 30 minutes just for her to tell me to park at the front door and wait because they need to do research... it’s been another 30 minutes! Learn how to do your job or find another one, people have things to do.

Not sure why the bad reviews here. I went in and found them super friendly and helpful.

Loved it why Berlinda Little helped me