All Reverse Mortgage, Inc. (ARLO™) W Chapman Ave, Orange

Hi Wayne. Thanks for the kind words and please feel free to reach out for any follow up questions! Happy you found us to be most competitive we truly strive for best price and service. -ARLO

Thanks for the kind words and please feel free to reach out for any follow up questions! When you decide on a reverse mortgage we'll be here for you! -ARLO

You’re very welcome Melissa! We wish you our best and in the future should you another question we can answer just “ASK ARLO” at http://reverse.mortgage

I have tried to answer this review two times and it is impossible to do so fully with facts without stating the circumstances of Mr. diFonzo's mother's loan which I cannot do based on financial privacy laws. Gino diFonzo is not the borrower, he lives with his mother and has a very inflated opinion of mom's home based on what, I cannot say, since there is not a single property in all of the project that has sold for the value he envisions. The sales data is extensive and it all supports values substantially below where Mr. diFonzo would like it to be. Gino diFonzo alleges that we "promote faulty appraisals" when lenders of HUD/FHA-insured loans must use FHA-approved appraisers, conducted in accordance with HUD rules and the originator does not even choose the appraiser in the first place! Mr. diFonzo's entire premise for this comment is based on his opinion of his mother's value which substantially exceeds that of the entire complex in which she is located and we have no more control over the sales in her complex than we do the appraiser's opinion of value. I can't begin to try to make Mr. diFonzo understand appraisal methods and requirements in this rebuttal but lenders have no control over the appraisal process and are forbidden by law to even suggest a value to the appraiser - it must be a totally independent process. Mr. diFonzo would do well to read about Appraiser Independence laws before making false and inflammatory statements, but after reading his statements, I don't think Mr. diFonzo cares much for the facts involved anyway. Legislators and HUD implemented the Appraiser Independence rules and laws to stop the rampant problem whereby people coerced appraisers to "hit" values by exerting pressure on them in the form of withholding their pay, threatening them with future business and other actions. What Mr. diFonzo is alleging now is that he has been wronged due to the remedies that HUD and legislators put in place to keep greed and conflict of interest from entering the appraisal process and he does not like the results because unfortunately, the interests that conflict with the appraiser's opinion of value are his own. While I cannot talk about his mother's loan, I can address what we will and will not process without getting into his mom's loan file. At no time have we ever told a borrower (or their kids) that we will not process a loan that would not bring enough profit to the investor. Mr. diFonzo is twisting words said to him to try to imply some sort of conspiracy. Mr. diFonzo indicated that his mother's home could not sell at this time due to a "bat infestation" in the project and that he felt that would be resolved in the near future. He indicated to Mr. Moore that he wanted a loan in which we paid all his mother's costs intending to pay the loan off within a couple of months in order to relocate which we do not offer due to the costs incurred on such a loan by this company that we would lose as a result. When we explained this honestly to Mr. diFonzo, he did not like the fact that we will not originate a loan on which we will lose money. There is no nefarious context, we have to pay the fees for the borrower on the programs for which the borrowers do not pay closing costs. If borrowers indicate to us that they intend to pay off the loan in the first few months, then we never recoup the costs and it makes no sense for the borrower or for us. Such an action also actually hurts not only us but investors, and other borrowers as well. Due to rapid payoffs under these scenarios, other reverse mortgage borrowers in the industry have seen costs and rates increase as a result. It drives up costs for the mortgage backed securities so investors have to raise their costs and fees and so all other borrowers have to pay more for their loans as a result. It is bad for the entire industry and we will not participate in a practice that hurts everyone and this is what Mr. Moore informed Mr. diFonzo.

Hi there Ken! Thanks for the kind words and we appreciate your repeat business! Always her for you 👋 -ARLO

Thanks for reaching out Shane!

Hi Christian! Thanks for the kind words and please feel free to reach out for any follow up questions! -ARLO