Al Serra Auto Plaza S Saginaw St, Grand Blanc Twp

Impeccable. Mark was welcoming with that giant beautiful smile. He was patient and helped me understand everything that was going on every step of the way. Everyone there was very friendly, I felt as if I was part of the Family. I will be coming back soon to see Mark and the boys in the Buick/GMC Department.

Simple and easy. Steve did a great job of explaining everything and walked us through the process with no problems. He answered all our questions and found us what we were looking for at a payment that fit our budget. Great experience. Working on another purchase as well.

It was a great process from start to finish. We picked out the vehicle we wanted online. We arranged for Kristen to drop it off to us so we could "test drive" it to and from work - about 50 miles round trip. She took our trade-in to the dealership and had it appraised there. The new vehicle we selected was perfect. We swapped vehicles back again. Through a series of email, texts and phone calls, we agreed to all the numbers, our Extended Service Contracts, etc. The whole thing done without any time together face to face. Unfortunately, the ill advised Government Lockdown started before we could take delivery of the vehicle. When the dealership was allowed to restrictively reopen, the vehicle was delivered to our house with all the paperwork left inside. We signed the paperwork that night, placed it all in our trade-in in the driveway and the sale was complete. Kristen picked up our trade the next day after we had left for work. We never stepped one foot in the dealership!! Kristen is a true professional. She is dedicated to exceeding all of her customers' expectations at every turn in the process. I am grateful that we are able to make all of our purchases at Al Serra through Kristen.

Where do I begin..To sell an employee at the time a vehicle that they took in trade from another employee without properly checking it out and then not fixing the things that we told them was wrong and never fixed anything. Then when we took it to them to be fixed they charged is 220.00 check out fees. We knew it was 110 which is RIDICULOUS to charge someone who just bought the vehicle from you but not 220 in which out warranty should have covered.

I traded in my 2012 Navigator L for a smaller and more fuel efficient car. The process was super easy and very fast, big thank you Brad Hammond for all the help and getting me the best deal he could! Will definitely do business here in the future!

Great experience and the process was efficient! Cruz was honest, he didn’t waste my time selling and he was not being pushy towards buying unnecessary warranties. I would recommend him to anyone in the market for a car.

Doug was great to work with and made our car purchasing experience very easy and comfortable. We did not feel any kind of pressure from Doug and worked with us during the whole purchasing process. We've purchased two vehicles this year from Doug and the Serra team and will continue to purchase from Serra Auto. Highly recommended.

My first experience buying a used car from a dealership was wonderful! Kevin Y. worked nonstop to find the perfect car for my budget and lifestyle, and I am so incredibly thankful for him and the service he provided! Kevin genuinely cares about helping other people, and just has a way of "making things work out" ;). His passion for helping others really shines through, and he makes the entire process fun, while keeping you well informed and educated. Kevin helped me get into a car that I love, feel safe in, and helped me enjoy driving again. Kevin truly understands the value of what having a reliable car means. Thank you Kevin for my 2014 Kia Forte!!!

Recently I had my auto in for service at Al Serra Chevrolet Service Garage. I had an excellent experience with the Service Advisor, Tasha Johnson, she was kind, courteous, very knowledgeable and organized. I can't thank you enough for employing such wonderful and caring individuals such as Tasha. My auto repair was finished in a very reasonable amount of time considering the circumstances and I was able to obtain a loaner vehicle while my car was in the shop. Thank you for the GREAT SERVICE!!! Sincerely, Ron N.

Kris is fantastic, we have bought 4 vehicles from him so far. We travel the extra distance because of him and how great he is at his job. Highly recommend him to anyone!