Air Academy Federal Credit Union N Union Blvd, Colorado Springs

Their call tree is unclear and convoluted, and you are unable to speak to a representative until you pick an option that is probably incorrect because all options are not given. After you wait 15 minutes to finally speak to someone, they tell you that you have the wrong department but they have a new phone number for you to call. They apparently don't transfer you to the write department. The woman was super pleasant but seriously. The system is jacked up. I got my auto loan through them and in order to pay it I have to transfer them money to a checking account they opened in my name. Then go in and transfer that money to the loan to make said payment. It's all redundant and backwards. I have banked with Navy Fed and USAA for over 20 years now and thanks but I would never pick Air Academy. I'm looking to see how fast I can move my loan because this company is awful to work with.

If I could give ZERO stars I would. Walked into the branch on Union Blvd to drop off a vehicle payoff check for my husband. I'm not on his account but I had the account number and all his information. I simply wanted to pay off his truck. I didn't ask for any account information at all. I literally just wanted to hand them a check, no different than if I wanted to make a deposit into an account and I had the account number. I was told they had to create a member profile for me or they couldn't accept the check. No other explanation was given, despite me asking why. When the teller I was dealing with asked the teller next to her what to do, the second teller looked over and said "we can't take that check" and looked away. Incredibly poor customer service here. I also work in the industry and if we treated our customers this way we would be let go. I'm glad I don't bank with them, and since we refinanced through a reputable credit union we won't have to deal with them ever again. Well, once we can get them to take the payoff check anyway!

I have been banking with AAFCU for years and am always impressed by the level of service I receive. Everyone I have interacted with has been pleasant and has gone above and beyond to be helpful. During my most recent visit, I worked with Paige Beffort on a financial plan where she ensured I had an efficient budget to put me on track. I also worked with Anna to get approved for a debt consolidation loan which freed up some room in my budget. She not only made the process easy, but enjoyable. I would absolutely recommend banking with this branch.

Zelle is a joke called in 5 times every time someone says it should just work fine now. Yea right, they are trained to elude you not to help you. Then when you put them on the spot and ask questions regarding their policy. They get defensive, asked them to close my account. Never have I ever heard that you HAVE TO HAVE a checking to be able to make payments to a loan. I don’t mind paying my loan, but banking with this institution is a big NO. However they won’t give you the option to close your accounts. Smh people these days all for profit no customer service. Avoid them banks are better!!

I am very satisfied with the service provided by Anna Linares. She is a great expert in all that AAFCU can provide for its customers. She helped me several times in all my requests and did it fast, accurate and professionally. I am very thankful to her for her help and advices.

We recently obtained a HELOC to fill the financial gap for our major home remodel. The lending team was professional, friendly and very responsive. We would highly recommend reaching out to AAFCU for any lending needs you have. We are so excited to enjoy our beautiful remodell! THANK YOU!

AAFCU is all I’ve ever had. I’ve only ever had banking through them and now 2 car loans. Every time they’ve treated me how I want to be treated and it’s all different people, at all 3 locations close to me. I will always bank through them and stop into this specific location whenever I need anything because they always take care of me with such ease. These 1 Star reviews make it seem like the customer wasn’t spoon-fed information and didn’t read anything on their part so they are whining in a corner. Sorry about that.

I've banked with AAFCU for over 20 years. They are awesome! Best customer service!

Worse service ever, especially if you're employed by them. Very judgemental people, they're quick to fire people right before holidays and to top it off they lied about how much funds I had available in my 401k account. Horrible with auto loans too. I'll never result to this company again.

This place is such a rinky-dink organization. If their phone systems aren’t down, then their ATMs are down. If their ATMs aren’t down, then their website is down. I have never dealt with a bank or a credit union that has had so many constant outages. Every once in a while I will be shopping at the grocery store and my debit card will get declined even though I have thousands of dollars in my checking account at the time. I call up AAFCU to find out what’s going on and they me that their card system was down and couldn’t read my account. Gimme a break. This place fails on every level of service that a bank or credit union is supposed to provide.