Academy Mortgage - Briargate Office Clb, Colorado Springs

Completely in awe over the level of commitment Kim had to work on our behalf and strive for our success in the process! The best customer service I have ever seen in any industry!

Academy Mortgage made everything easy, especially it being our first time buying a home! Great team to work with! Kim was great, and answered all of our many questions.

Thank you to Charadie and Erin for being kind, patient, efficient and thorough on this loan for a first time home buyer. I have partnered with this team for four years and they are remarkably competent.

From communication to ease of the entire process, it couldn't have been easier. I know that Kim and her team were working feverishly behind the scenes to make it seamless and uneventful. I can't say "thank you" enough for providing such an easy refinance. Thank you Kim and the Slater team

I worked mostly with Erin and then some with Charadie. Both were exceptional and provided great service. I would absolutely use them again or recommend them to anyone looking for a mortgage

Academy Mortgage was great!! Kim was very helpful and walked us through each step in the process. I would highly recommend them to anyone looking to purchase a new home.

Randy had all the patience in the world with me. Answered my questions at all hours of the day and made the process faster and smoother than I ever could have imagined. FOREVER GRATEFUL

My son had a great experience with Charadie Finkle at Academy Mortgage! We were helping him to build his home, so the process was a little different. First, he had to get a building loan and then a mortgage. Charadie was wonderful. She helped him through the entire process with kindness and professionalism. I highly recommend her.

This was a nightmare of an experience. Dave and Kim seemingly went out of their way to make this difficult and trying experience a worst case scenario. Dave is incredibly arrogant and rude. Kim cannot figure out how to read (I guess)..... When they forget to do something or cannot comprehend simple language they will harass you and then blame you for their shortsightedness. Within 48 hours we sent them everything they asked for as far as the required paperwork and documents. Easily done considering it's only about 8 documents and around 12-15 pages. Then, 2 days before we were supposed to close on our loan they call and say we didn't send them the correct documents. They had 30 days to check out our paperwork and they waited until the last second to tell us we weren't going to be approved because of their inability to read. Which they quickly stated was our fault for not sending them the correct documents. Even though I forwarded them the email that same day showing we HAD sent the correct paperwork, they still said it was our problem, and they acted like they had never done a mortgage before. After we put out that fire, we were then told that we'd need to find a co-signer in a couple days time or we'd lose out on the home we'd already been approved to purchase. According to them, they're one of the nation's top loan providers and they in particular are "closing more loans than anyone else." But, somehow they don't even understand the loan process, or how to properly process the applications that they receive. Their ineptitude nearly cost us everything we had to lose. I found their condescending and rude behavior to be extremely unprofessional. But, if you're a gambler and want to risk being treated like an idiot and maybe lose out on your home purchase and be told that you are the reason they can't pull their heads out of their asses..... Then this is the team for you.

We had a very pleasant experience with Elizabeth during our home buying process. She was very prompt with e-mails and thorough. We were first time home buyers and she was very informative and patient. Thank you!