Advantage Auto Finance Crescent Blvd, Gloucester City

I bought a car in Dec. Of 2019 in August my car was in a flood and deemed a total loss. The insurance paid the remaining balance of my loan in August. Since August I have been trying to get a total loss payoff letter to give to the next bank I finance from. I repeatedy called and asked for the letter since ftom I finally recieved the letter on October 22nd 2020 it was a RWO SENTENCE LETTER with no details no payoff amount no NOTHING. All it said was as of "date" the car has been paid in full. The Bank actually thinks I WROTE THIS LETTER. of course when you call and email you get no response. So not only did I LYFT for 70 bucks to the car lot thinking i would be driving off in another car I had to sit there untill 9:57 when they close at 9:00. Of course they dont care because they get to drive there cars everyday. I am beyond upset not to mention embarrased. Being turned away infront of a dealership full of people and having to use 140 of my down payment to get top and from a dealership that I have been turned down from. Very embarrased and hurt upset and angey. How do people sleep at night knowing they are negatively affecting someones livelihood!!!!