Mt Ephraim Chrysler Dodge RAM N Black Horse Pike, Mt Ephraim

Interesting conversation with the sales staff while attempting to buy a new car. The offer presented to me was essentially a net profit of about 10 thousand dollars, (5K for the new car and 5K for trade), for the dealer. Now I'm not above everyone making money, but I was politely informed that because of covid they can, and will charge whatever they want for a new car. Let's all try and remember people like this when the dust settles.

Thanks Mt. Ephraim and Ben Hernandez for helping me get my 2019 Ford Fusion. We were not expecting to get something newer, but Ben made it happens. He was very professional, patient, and helped us a lot. Thanks again

Brought in my vehicle to get service done. Presented my warranty information. The service department calls me and says they can not collect the full payment from the Warranty Company and I would have to come out of pocket for the rest of the money owed. When I called the Warranty Company they explained to me that the Service Center was trying to price gouge them. I thought this was a very unethical business practice and asked to pick up my vehicle to take it to another dealer, I was then informed that I would have to pay $150.00 in order to get my vehicle back. Very disappointed in the service I received.

Back in September I bought a 2018 Ford Escape used from this place as soon as I went over the bridge in Philadelphia the car was squeaking. Had no idea what the problem was called them to schedule a repair or to find the problem.I went there 6 times I was told it was the paper license plate lol making noise. Out of all the six times I had to go back no one could figure it out. During the six visits all 5 where a total waste of time ether they didn’t know I was coming in after I scheduled it confirmed it. So the 6th time I guess they figured it out. The major problem is when I bought the car they only gave me one key now it’s important to have two keys with newer cars because ford has a feature called my key which sets up safety features so I bought a car that can not go over 60 mph hour I was told by the manager it’s not there problem pretty much. So unprofessional I called ford directly and they told me they need the key to reset features the administrator key. They want to charge me 400 dollars to get a key made and reset the features. So I went there 6 times and I was told they did everything to help me out with my suspension and that’s it basically kick rocks it’s not my problem about the car that can go only 60 mph I had no idea I thought it was a safety feature. So they wasted my time and now they want me to pay 400 dollars for a key that they should of had. So I would think twice buying anything from this place.

Do not have your cars body work done here, I had my drivers side door repaired from an accident it turned into multiple trips AFTER they repaired the car, missing bolts and broken trim and more loose bolts even after they repaired what they broke. After all this the body shop manager claims it wasn't them. Truly unbelievable!!!

First, let me start by saying, they are a car dealership, a good one, but a car dealership none the less, so don't expect them to do anything miraculous that doesn't involve them making some money too :). That said, if you are looking for a vehicle and they have what you are looking for I wouldn't hesitate to do business with them. I purchased a used Jeep from them and there was a discrepancy in information provided to me that was not really their fault. They bent over backwards and did everything they could to make things right, from the salesperson to the manager I was made a happy customer. Also, Eve in finance is amazing. She worked quickly and prioritized things to help get me and my grumpy/hungry family out of the dealership as quickly as she could (buying a car is never a fast process). I appreciate the speed and accuracy she was able to demonstrate, it was impressive and I am pretty sure she could do it in her sleep! Thank you Mt Ephraim Chrysler Dodge Ram

We have gotten 4 cars from here now and I can't express how much they have helped me over the years. Very satisfied customer, highly recommend Kevin Gleason and his manager Justin.

This is my third Chrysler that I bought from Mount Ephraim Dodge Ron is my sales guy everything went well and if anybody want to purchase a car as to speak to Ron when I tell you I got a good deal for my car and my trade in I was happy when I left.they moved some numbers around a few times until i got the right monthly payment that i can afford and I gave the guy that does the paperwork his kudos also like I said this is my third car but the best time that I really enjoy the cell and the outcome

A Killer dealer ! First , I will start by saying that all my words are truly experienced . We.bought a car as soon as we arrived from France with our 4 young kids . We were in a hurry. The dealer took advantage of it and it could have turned dramatically. The Honda Odyssey we bought 5 years ago (2013 Odyssey) had no decent key, they broke in their parking lot and the store closed in front of us. It was a rainy day, the wipers were also broken. I could have died in a car accident because of that. It took me 2 hours to go back home (Bala Cynwyd, Pa). We needed to replace right away the 4 tires, the rotors. ...the list is endless. Everything is messed up with this car. We are very concerned about their ethic and their way of abusing of foreigners. Now that I am well settled in the US and know better how it works , I could have sued them for Fraudulent sale with life threatening consequences. To be avoided.

Took my Ram in for an oil change. Was asked if i wanted my tires rotated as well, i said no. When i got my bill, i had been charged for a tire rotation, which i had specifically said no to in the first place. I was also advised of a manifold leak, which i did not ask to have looked at either. This was my 1st and last time coming here for any service. Thanks for ensuring my local mechanic will be retaining all of my vehicle business from here on out.