Advance America S Vermont Ave, Los Angeles

In November of 2018, I needed a car loan on a vehicle title that was “lease to own”. Unfortunately I received help from employees that were misinformed that a vehicle loan was possible. To make this long story short, I drove all the way to Rosarito, Mexico to pick up the “original vehicle registration”. Only to be informed by the “regional loan officer”, that a loan was NOT possible on a “lease to own” title. I spent hours at the DMV beforehand to get a copy of “vehicle registration” but DMV rules prohibit the release of the document so close to its renewal, therefore my need to pick up the original. The thing that still bugs me many months later is that the employees encouraged me to pick up the “vehicle registration” document located in Rosarito, Mexico without verifying with the “regional loan officer” if a loan was possible on a “lease to own” vehicle. I would of avoided many hours at the DMV not to mention the drive to Mexico plus the ~$80 on gas.

The women that work here are very nice, professional, and have positive attitudes. It’s always service with a smile!!!

Janet Garcia and The Entire Advance America Ripped me Off on Saturday 03/24/2018. I am never going to Advance "Conned" of America for loans. Charles Park. very angry customer NO LONGER!!!..

Vanessa and Jeanette are wonderful at what they do !!! They help me every time and they have great conversation !!!

Very courteous, works quickly and politely. Awesome staff ask for Jeannette!

Customer service was very professional and delightful at the highest level !!!!