Achieva Credit Union Drew St, Clearwater

went there today to open an account had all my paperwork. The lady that was taking care of me asked for an utility bill. I asked why she said confirm my address when I had an government document. They seem very rude at this locating I wont go back.

Have had an account for 3 years here now. I get monthly mailed paper statements. Therefore, I have never had to sign into my account online. I decide to enroll in paperless. Trying to sign in with my correct username/password on the first try, I get; "Account sign in disabled." I confirm everything online they need, with regard to my personal information, account number, etc., and they still won't unlock the sign in. Now I have to call them. Seriously? Just because I've never signed in for quite awhile, you're going to disable the account sign in? I've NEVER had this problem my other banks, Wells Fargo or BOA.

Have normally always a trusted achieva with my financial information and helping me make the best financial decision to carry on with life like anyone else would need to however I went here on the 11th for some help on acquiring us some kind of loan for a new roof with my house the guy that we and my wife spoke to recommended that we get a HELOC although the woman on the phone that he was talking to seemed like she was concerned like we didn't even qualify just yet for it because of our newish home loan that we just got eight months ago that we just acquired well it didn't go through I have a hard pull on my credit and now anytime I try to go about trying to get another loan so I can get this roof done they're curious about the hard pull for a second mortgage cuz that's what it looks like to them so definitely would not trust achieva at this location again I just can't it's too much on the line Have yet to find someone to approve me for a loan for my new roof I have until April 2nd to get this done I have no idea what happens if I don't I lose my insurance not sure what achieval is going to do since they're the ones that own the house loan as well..............

FIX YOUR ATM!!!! I've wasted tons of gas coming to this ATM to try to cash checks in the past. Usually I drive farther to the Pinellas park one, cuz their ATM is more efficient. I've asked many times why their ATM at Drew st is never working, they say things like: people put keys in them, or coins. Well if these people are on camera: why are they being allowed to ruin this ATM? You probably have 20 camera angles on this ATM. Maybe the ATM has to be reengineered so it actually works & stays in service for your customers!

Been with them for 5 months now. They are way better than 5/3 where we came from. We have had no issues and the staff seems knowledgeable in our needs. We have business and personal accounts with them so it's a real banking situation. I would recommend them as of now.

The PEOPLE have always been great: friendly, competent, everything you expect. My major complaint with the Drew Street branch is the ATM machine. I need to make after-hours deposits, and here's what happens: 1) many many times I try to use it and it says "we won't be able to print a receipt, do you want to continue?" I need a receipt, so I drive away. 2) many times I get this message "unable to process your request, please try again later" 3) It can't read all the bills, so it spits out the rejected bill and I submit it again in a separate transaction. For ease of bookkeeping, I would prefer to have the entire deposit on one receipt, not multiple receipts. 4) One time it actually miscounted and shorted my deposit by $20. Fortunately the staff was very understanding and credited my account when I called the next day. They KNOW there are problems with their ATM machine. ps. the Dunedin ATM works fine every time. I don't live near there, but I end up driving there when the Clearwater ATM doesn't work.

THE WORST BANKING/CREDIT UNION. HORRIBLE CUSTOMER SERVICE!!!!!!!!!! First we came in to get our Debit & Credit Cards. When we went to use them there was a problem. Come to find out the cards had the wrong expiration date on them so they wouldn't work. Then I was paying on a credit card that they froze because I wasn't using it because I was trying to pay it off. They let me pay for 10 months before they told me then they couldn't tell me where my money went the last 10 months. Then I went to call and pay my car payment, they try to tell me I can't pay because because I 3 months late. I said No I'm not I'm 24 days late. Then she had to recheck to find out I was right. Oh but not before she tried to threaten to repo my vehicle! Then she like Mama I'm trying to help you. Thanks, for all the help! You have made this a horrible experience like everytime I call to pay a bill or have anything done! This place is a joke! I going to sell my vehicle just so I don't have to deal with this company any more.

Worst bank Iv ever been too… i wanted to withdraw $1,300 called ahead to make sure they had enough money in the denomination I needed, they said yes. We have that. I take a 20 min trip to the bank because it’s not close to me, only FOR THEM TO TELL ME THEY DONT HAVE ENOUGH MONEY?!?! ITS A FREKING BANK HOW THE HECK CAN YOU TELL ME YOU DONT HAVE ENOUGH MONEY? what kind of broke establishment are you running?!? I’m sure if I’d asked for $10k they would have had to sell the building itself just to get enough money 🙄

Believe it or not this is the better of the two locations near me. Seminole is complete trash, but the fact that I have to drive completely out of my way, is still unacceptable. The ATMs are constantly out of money or won't accept checks for depoait. I shouldn't have to go inside the bank to do every little thing... it's 2021!

I have been a loyal member of this Credit Union under all its names for over 50 years. Cars, loans student loans, and anything else that 50 years benefits the Credit Union and me. now I find myself in a position of saying: IT IS NOT YOUR MONEY. MY STIMULUS CHECK AND HELP CHECKS FROM FAMILY DEPOSITED INTO MY SAVINGS ACCOUNT ARE QUICKLY AND HAPPILY WITHDRAWN FOR PAYMENTS WHICH I CANNOT AFFORD AT THIS TIME. JUST LIKE OTHER PEOPLE WHO HAVE BEEN FORCED TO LIVE ON A SOCIAL SECURITY CHECK--MEDICAL EXPENSES, AND FOOD, CAR, DUKE ENERGY. I even wrote a letter to the bank president to clarify my position of treating deposits with the same --equal--efficiency as debits from checking as OD. Morally, ethically, and clearly HEARTLESS ARROGANCE HAS NOW placed me in a very distressing circumstance. DON'T TRUST THIS BANK WITH YOUR MONEY, YOUR--Y O U R MONEY. Heartless and arrogant with MY MONEY.