ACCESSbank W Dodge Rd, Omaha

Great local bank with great customer service. Don’t have nearly as much annoying red tape and slow service as national banks. Mike Corrigan has been great to work with in regards to my business needs. Anna is a sharp teller that handles all my (sometimes complicated) requests well and executes them properly.

Just left.. corrected the teller on handwriting and writing numbers on the withdrawal slip and then they still gave me the wrong amount bad customer service waiting in the drive through for 10 minutes

Holy cow, if you want a supportive locally grown, home-town banking experience, this is your place. They offer most all the services of the regional and national commercial banks, but actually realize they are here because of their clients, not in spite of. They still recognize that profits will come after providing an exceptional experience, rather than necessarily line their pockets with every interaction. I am lucky to have them on my team.

We have been customers of Access since they opened. We have both our Business and Personal accounts with them and it's been an amazing experience. How many people do you know that brag about their bank?? We do. Even our daughters - who both live out of state now - continue to use Access Bank. If we need something right away (a replacement debit card for instance) we can get it at the drive thru. Questions are answered promptly and accurately and I've never had an issue that wasn't resolved immediately. Zane Parkhurst has been amazing during the PPP process and was instrumental in the extremely quick processing. We are thrilled at their growth - even if there are growing pains - they manage them expertly!

If I could give more than 5 stars, I would. The service and help we got during our quest to secure PPP loans for both of my small businesses was incredible. The bankers worked long hours and over the week-ends to help us through the whole loan process. We are long time Access customers, and I am very thankful for being with a bank that cares about me. When friends who bank at larger banks couldn't get help, we referred them to Access. They, too, were able to get the help they needed from Access in a time of great worry and panic.

By far the worst experience ever. I recently went to the branch off La Vista since I just moved right down the street. I was happy to see my Bank was near by finally. As I walk in, I see not one but their whole staff on their phone. The one girl on the far wouldn’t even get up and had an attitude with me. She asked for my ID and then threw it back at me. I said you didn’t have to throw that back at me but thank you. I let her know how I liked my bills 2 times because I wasn’t sure if she heard me the first time. She still didn’t listen to me. Typically that wouldn’t bother me so much but I had followed my request with why I had needed it a certain way. She just seemed like she didn’t care what I had to say and that I was not worth her time. I wanted to open up and extra account for my family, but I will be taking my business elsewhere. I will never recommend this place to any family or friends. Seems like they do not care about their customers at all. So sad.

Access Bank is customer-centric. Often said, but rarely well executed. Everyone at Access from tellers to officers is always willing to go the extra mile for me. I wouldn't bank anywhere else!

I'm sad to say it because a few years ago this would have been 5 stars hands down. They are starting to open more locations these days and losing the personal touch they had going for them. Now there seems to be an issue almost every other week with them. I don't know if it is the rude new people they are hiring or what but I am becoming very dissatisfied with them and am currently debating switching banks. They are getting to the point of being almost as bad as Sac federal credit union but not quite, therefore one of the stars. The other star is pure hope that they will get their act together because I really don't want to change banks but if problems continue I will no longer trust this bank with my money.

this is the worst bank i have ever delt with the customer service is horrible and also they tried to steal my husbands money luckily after a huge fuss he was refunded and they closed his account over $100!!!! i can not believe the lack of assistance that we delt with and the lack of unprofessionalism from the manager and the employees all over a atm that took 100$ and did not deposit it into the account worst bank ever!!this was at the 42nd and center st access bank !

Access bank has been wonderful to work with. They are organized and extremely responsive. Thank you for your professionalism!