Academy Mortgage S Euclid Ave, Bay City

I contacted Justin with the Bay City office back in May to see about preapproval for a new home. We were looking to find a less expensive home in a different town to lower our mortgage payment. I provided him with all the paperwork he asked for and continually had to reach out and follow up with him as to the progress. After a couple months, I stopped trying. But shortly thereafter my husband reached out to him about refinancing our current mortgage, so we sent in our documents and signed their extensive paperwork. Our application ended up getting bounced around to other officers and we were asked for the same information several times, although we’d already provided it in a timely fashion previously. After initially starting the refi process in August, we were finally told we would close by November 15. That didn’t happen. We were asked for more documents and information again and given no reason as to why we didn’t close as planned. Our credit was pulled again just a few days ago without us being told, and when we asked for updates, our messages were ignored. What a horrible experience. It has caused so much anxiety and tumult during already troubled times with Covid and we were made to feel insignificant, meanwhile we were being strung along for many months while dealing with our most important financial asset. I would not trust this “loan officer” if you expect to be treated with respect and dignity. Highly unprofessional. This experience has been worse than being strung along and then ghosted by a Tinder hookup! 0/10; do not recommend!! 👎🏻

Jeff and the entire team at Academy mortgage were great to work with! They walked us through the refinancing process and made it fast and simple. Highly recommend!

Mark Jacques at academy mortgage was amazing ! He was very helpful and made everything super easy. I will always recommend !

Rick Warner is absolutely amazing. He is always right on time, calls you with any and every update. Absolutely amazing. He walked us through everything (as he was our first time buying a home). I can’t give enough thanks to him. Definitely cares about his clients and makes sure he gives them the best!

Justin was great until the buying process was done. He always responded to my questions and also connected me with a realtor (who was just as wonderful to work with). However after signing I had some questions about paperwork I was receiving from them and other agencies and he became more distant. I text him several times with no response which was not what experienced prior to signing.

Jeff Heppner was awesome to work with, he made the process quick and painless. Would definitely go through him for an future mortgage needs.

Earl did an amazing job helping through the process of buying my frist home I'd highly recommend if your in the makert for your frist or needing a new home.

Earl did a great job helping us with our loan. We had the MSHDA loan and he was very knowledgeable with it.

This team goes above and beyond helping people. Step by step they walked me through, always making sure I understood everything. Huge shout out to Jeff Heppner! Thank you! For everything. You made this so easy for me. Always there when I had or have questions. You guys are the best! Thank you for all you’ve done and continue to do. Anyone ever buying a home should at least check out Academy Mortgage! Tina T.

Academy Mortgage was the best experience with a lender we have ever had. Jeff and Brienne were so helpful in answering any questions we had, along with being available whenever we needed them. Jeff made the whole process so simple and smooth! We highly recommend Jeff and Academy Mortgage for any lending needs!