Academy Bank W Coal Mine Ave, Littleton

Academy has been a great place to bank all due to Jocelyn’s excellent and amazing customer service! I cannot thank her enough for all she has done for us in accommodating our banking needs. Life gets busy and having her there has been such a blessing to us when there were things we did not understand, she was very knowledgeable and assisted us every time. So patient and kind. Academy Bank, you need more staff like Jocelyn. She is truly an asset to your company!

Last Friday (2/5/22) my accounts were hacked and all of money was transferred out of my accounts. Matthew Diehl(manager) He said they could see that the wire transfer was going to an account outside of the United States, that the money had not already been completely transferred and that the fraud department can and will step in and stop the transfer. He guaranteed me that I will get my money back into my account, and that it should be back in my account by the next day. He reinsured me several times that I will get my money back. He also said that if the money did end up getting transferred to the off shore account that my money is protected by the bank and that it might take a couple of days but no matter what I will get my money back. I asked him if there was anything else I should do, is there paperwork to fill out or should I contact the fraud department myself. He told me that there was nothing I needed to do and that himself and the fraud department where on top of the situation and not to worry. I trusted him and everything he told me. After 4 days I FINALLY heard from the fraud department and I was told that I will never get my money back… Do not trust Matthew Diehl not Academy Bank… Your money is safer under your mattress rather than in the hands of Academy Bank..

Academy Bank has been good to me. If I have questions or concerns they have always taken the time to listen. Then when appropriate answer and/or resolve those same questions and concerns. The tellers and managers are very friendly and will say hi even if I am just walking by their counter. I like banking at Academy Bank.

Jocelyn has gone above and beyond for us more times than I can count. I have had a relationship with this branch for over a decade. Academy Bank is very fortunate to have Jocelyn as an employee. Thank you for all you do!!

Jocelyn is my favorite person ever! She goes above and beyond for her customers! A true gem! I’m live here now but 2 years ago I moved away to Colorado Springs and still stuck with academy bank because of her, she still handled my accounts even being so far, she’s very dedicated! Great service for years with this bank!

I have never had a more customer-friendly relationship with my banker than I have with Matt Diehl. He is extraordinarily helpful, professional, and reliable. Kudos.

I have been with this Bank since 2005 and have never taken time to publicly comment on the outstanding professional banking assistance that I have received during that 16 year experience. They have always greeted me by name, explained banking procedures that have always been valuable for me. been

Jocelyn is great. Polite, professional, and efficient. She has taken care of me on many occasions. She knows her stuff!

Jocelyn is the best person to ever work for academy bank she always takes care of me and my wife reminds me about every opportunity to better my credit score and yes my credit is awesome now because of her

I’ve been banking with Academy since 2012 and it’s always been a pleasure. Jocelyn is amazing and has always gone above and beyond to meet my families needs.