ABNB Federal Credit Union Denison Ave, Norfolk

A very friendly group of people who know their finances. The credit union as a whole is great, but this location matches their professionalism with a customer focused approach to banking.

This has been my bank for about 15 years. I refuse to go to another back because I can walk in and get a replacement ATM card if I lose or misplace mines. Other banks make you wait weeks to get a new debit card. The staff recognizes me and are always super friendly. This location is open on Saturdays again!

Customer service is what you would expect from a local credit union. I have multiple products with them and am very pleased with their support. When they did have the "Save to Win" contest, I actually won $200. I think this is a excellent credit union that cares about its members.

When to deposit rolled coins into my account and I get charged a fee because they are considered "miscellaneous." Also the intercom system to speak with the tellers half way works and makes horrible cracking and pop noises. I have been a member for over 15 years at this bank and never had problems like this. Needless to say I was very unpleased with my visit.

I cant get ahold of anyone! I'm constantly getting locked out of my mobile app! The website constantly changes my security questions! I used to love this credit union, the last 3 years have been horrible! What is going on? No one is answers the phone.

I dislike this branch because they using a automated teller inside and that person is tring to help multiple customers at the same time so service is affected

Only does drive-thru and extremely slow.

They suggested to put my money in an account that pays 2%..$$$$. I also have numerous CDs n money market funds. Interest rates are good.Iusually deal with Haygood office but this one in Norview is just as good. I open carry my gun chamber loaded safety off.

Absolute worst company I have ever had the misfortune of interacting with. They have abysmal customer service and are dismissive of any questions you may have. Go elsewhere for any banking needs.

If I could give 0 stars I would.