Zillow Home Loans, LLC El Monte St, Overland Park

After checking a box indicating that I DID NOT want information on financing. I received 2 texts, 3 phone calls and three emails. I picked up the phone on the 4th call and told him to stop contacting me immediately b/c I did not require financing. He then told me I was in a "Bad mood". The I said, no I'm just being honest, I don't need you. He continued to ask me what my problem was until I hung up on him. He still continued to send me texts telling me to "cheer up sweetheart"

Wes Ficken and the whole team at Mortgage Lenders of America were great! Being a first-time home buyer, we didn't know what to expect. Wes stayed on top of everything and kept me constantly updated on our progress from start to finish. I highly recommend Mortgage Lenders of America. Thanks, Wes!

Kim brown is awesome!!!!! She has done great even after our loan was processed by following up with us and checking if she can help us in the future. I will definitely use her again!!!

I really hope you forward this message to the CEO of your company. What an abysmal experience it has been TRYING to work with Scott Ponick. I have perfect credit and was trying to do a Refi with cash out. He gave me one quote and when I asked him to increase the money out I never heard back from him. He SIMPLY IGNORED ME. Is this the way your company wants to be recognized online? As a company that simply ignores it’s customers? All I can say is social media is a powerful tool and Scott’s choice to not engage is being reflected online by me and many other customers.

If I could do negative stars, I would. Zillow Home Loans is a complete waste of time. Wasted 30 days of my (and their) time, even ordered appraisal, to then decide that they can't loan on this property and it isn't approved through Fannie Mae! That should be step 1! Pitiful lending process. My advice, go elsewhere....save time, money, hassle, and probably get a better rate.

I am disappointed with the service -- lack of integrity and professionalism. I emailed Jodi Lee Barnes from Zillow Home Loan, LLC for the best quote she could offer, and Jodi replied back with a promising quote; however, as the loan progressed, the statement of disclosure did not reflect the offer that was made -- Jodi did not inform me of the changes. I requested to have it fixed 2nd AND 3rd times. The 2nd & 3rd statement of disclosures also did not address the issue and gave rise to new errors - again, Jodi did so without informing me of the new changes. Three strikes in a row. It was misleading. I brought the errors to her attention every time. Jodi insisted that I go ahead and sign the documents anyway and we will get it fixed later, and it was never fixed later. We almost fell trap to a loan that we never agreed to. This is un-ethical practice.

Kim Brown took me on and ooh boy... It was a serious challenge! I'll bet I went down as one of the most difficult loans that company had funded. She absolutely refused to give up on me. She became a real friend to me through one of the most difficult times if my life and was absolutely able to save the day. Women (and men, of course) should be encouraged to do business with women like KIm! Hardworking and genuine. I'd never want to go through all that stuff again, but if I did, I'd choose Kim!

Highly recommend these guys if you are looking to buy a house. Jeffery Smith worked with me for 11 months before we closed on our house. He answered all questions and provided us advice as we moved through the house hunting phase to closing.

Jeremy was my person. Told me no problem on loan, but needed to pay two items on credit report. Paid one, second one he said his legal Dept would settle for fraction of amount. Never happened and still waiting for him reply to my texts from two weeks ago, last week and today!! Poor, poor customer service!!!!

Kim Brown from Mortgage Lenders of America is an amazing agent! She was very helpful, she walked me through the process and kept me informed each day on what was going on. Highly recommended. 😁