Zeal Credit Union Ford Rd, Westland

I have always loved Zeal Credit Union, I've been loyal to them for years now because they have always been so good to me. Just recently a little frustrated because its so difficult trying to get ahold of the loan department, i usually get the answering machine.

I started banking here cuz the people were nice and everything was quick but its just keeps getting worse and worse some of the worker seem to just hate anyone that walks in there today I Walked in to inquire about a loan And the lady I spoke with was extremely rude And seemed to have an attitude with me she was not helpful at all When I asked for the loan I was told that they can't do that today and when I asked why she seemed to get upset said because they're busy And told me to go online But I can't really read too well so that is not really an option for me So at this point I suppose I should start looking for a new bank

We have used Zeal (Coop) for years, and have had nothing but pleasant experiences with them. Professional, friendly staff has always been very helpful and knowledgeable through all of our dealings.

There is no point in building any type of relationship with this credit Union or to macking shor anything with them is on time 1st month was great Other then had nothing but a bunch of problems

When my father passed away my mother wanted to cash his insurance policy and keep all the money at home lol. I took her to zeal just because I drive by it every day and it stuck out when I was thinking of a decent place that wouldn't take all of my father's money. Anyways they took us both in a room and went over how their accounts work. My mom has never used a bank in her life, she didn't trust them at all! A little over a year later I got myself a pretty nice paying job and want to start saving money for things and my mom told me to sign up here and I wouldn't be disappointed. They treated her so good before she even showed them the check, it could have been $200 they just wanted to make her comfortable and gain trust and I'm shocked that she actually uses a credit union now. It took 60 years to find the right one but she did. Now I'm signing up for my account today and I hope they keep me happy like my mom. And I hope they will help me get a decent rate on a mortgage and car loan. Their repayment plans are awesome from what I can tell. I should be able to get my family a bigger better home and new car and actually spend less money. Thanks for taking care of my mom zeal. It means a lot to me that you are honest and reliable. I can't wait to join.

Been banking at this credit union way before it was Zeal. Since Zeal has taken over I can’t get into my online account half the time. They leave a number to call for after hours. I called and they answer with a answering machine. At this point I don’t know if my account has been hacked or Zeal’s bad online banking software. Never had so many problems with online banking as I have here. Before Zeal, they would tell you when they were going to be down for updates. Now, you have no idea what’s going on. I’ve tried to get ahold of someone and can’t. So I guess I just sit here worried all weekend and on Monday will find out if I even have any money or an account. The Westland Branch use to be open on Saturdays. Not anymore.

As soon as I pay off my auto loan with Zeal I will be taking my business elsewhere. The online support is lacking, if you loose your card and try to call and freeze it you wont be able to unless you call during standard banking hours. You also do not have the option to freeze your account, it's only canceled. With zeal's motto being "there for the working person" they do not work for the working person. If you use the ATM services more than I believe 4 x in one month you are charged a fee. With the hours I work I cannot make it to the ATM any day of the week. Why should I be charged to take out my own money!?! This is a deal breaker. (they do have great rates on loans though).

I love Zeal Credit Union. I have been with this Credit Union since it was Co op. I started my account when I was 16 years old now I am 44. still love my credit union even though the name has changed. No problems for me 😄

I have been with Zeal for a while now,they are always very professional and polite. It's the same way when.i call them, I have never had any of the ladies to be rude or not able to help me. I appreciate the service i receive at Zeal.

I have over draft my account a few times. One was $0.13 got charged a $30 fee. Another one a had 2 things coming out of my account the smaller one should of came out the day before the bigger one. When I seen the pending charges on on line banking of both I went to the ATM put money in to cover the smaller one it post that day then they released both charges on the same day and I got charged 2 $30 fees cause they took out the bigger one that should of came out the next day then they took out the smaller one which the money was in the account for. The laide who said she was the person in charge said we don't control how it comes out and she was very rude​and said well why did you over draft your account then. I should of only got charged one $30 fee. The last time I over draft my account the charge was pending on online banking so I drove up to the bank put the money in so it would clear with no over draft fee well of course the pending came off they took all the money out then charge me a $30 overdraft fee which the $30 over drafted my account. If you make mistake on over draffting your account this is something you might want to think about before choosing this bank. Just saying.