WyHy Federal Credit Union Centennial Ct, Casper

Never ending password and phone app problems. Takes hours to get ahold of a real person from WYHY! The rent a tellers from the so called "shared services" are helpful as a 2 legged horse.

Currently using WyHy for a loan and not only did my autopay stop working but it took them about 12 days before notifying me about it. after all of that I have to also reconnect my main bank account with them so now I'm about 20 days passed my loan payment all because of the slow customer service.

Ever since the remodel the customer service and service in general has just gone downhill. Very short-staffed and making multiple people do multiple jobs and it is increasing the time it takes to take care of customers. each time you talk to somebody on the phone and they promise call back those promises are never kept. anytime you need something you have to call them and bug them over and over and over to get anything done. I've applied for a loan two weeks ago and still have yet to hear an answer about it. who's the loan manager said they would make a decision and let me know by the end of today (8/1/19) And nobody has called me back and they are closed for the day. This is highly unacceptable and poor member service. after I find out about the loan and whether or not I got it I am going to be switching banks because this is absolutely ridiculous.

Brittney has been assisting me with all my financial needs for a little over a year. She responds to my calls or emails in a very timely fashion. When I have a problem she is quick to resolve it. I couldn't be happier with the service she provides! WYHY in general has been a great credit union to be a member of.

I have been with this credit union since I was around 5 years old when my folks opened up my first savings acct. Since the remodel this credit union has gone down hill especially when it comes to customer service. They replace the tellers with an ATM type machine. The people you are dealing with on this machine are in Cheyenne. Not even here locally. The tellers inside are the loan officers trying to do their jobs plus teller jobs. Makes it less time efficient for its customers. You can never get a hold of a branch employee on the phone, only an extended branch employee that can never help you because they do not have access to accounts. As soon as my loans are paid off through this credit union I will be transferring my business elsewhere.

Zero Stars !!! since new remodel the otherwise helpful and available cashiers are gone. I see now for lobby transactions 2 (TWO!) cashiers at any time, never any more & drive ups are ATMs basically! were I not moving out of state this summer I'd move back to First Interstate in a heartbeat.....Avoid this excellent bank if you need any LOBBY TRANSACTIONS. total joke. I was in line with nobody in front of me and had a 10 minute wait due to 1 guy doing car sale deal at walk up cashier and the other cashier was doing ATM card replacement. ?!?!? would'nt those both require a banker and assistance in private office!?!!! seriously, great bank and horrible branch due to unbelievable Inconveniences. highly advise this bank for anyone with unlimited free time to wait and wait, want more and wait more !!!

I love this bank! I even moved out of state that doesn't even have a Wyhy. I always get great help and advice when I call in and ask questions! Love all the ladies in the back part they help me out tremendously!! Thank you guys for always being fantastic and working with my husband and I though the phone, email, or mail to help me.

They don’t want your business or your money. They have “Member Service Advisors” that don’t give service or advice. A loan under 10k with good credit/payment history can’t be completed in a weeks time. Went to another fcu and had it done start to finish in a little over an hour with WAY better terms/rates/payments. Keep looking, you can do better!

Went to close my account due to previous issues and seemed like Cindy just didn’t like the idea of closing it and she was very snobby. Most employees like Brooke and Kendal have always been so kind. I really didn’t appreciate her telling me I needed to put $40 on a check so it made even hundreds(lazy) until I asked the other lady if I can do just $5. Just because I’m a younger lady doesn’t give you the right to be disrespectful or snobby. I know for sure she wouldn’t act like that to someone the age of my mother or I’d at least hope not. First time dealing with Cindy over the 2 years I’ve banked there and very happy I will not be again and take my service somewhere else.

Only made tough times, more difficult. My original intention was to make a simple withdrawal, which was to be used to pay rent. After an hour and half of trying to get a hold of a live human being, instead of an automated answering machine or a call center in BFE (which is not employed by WyHy directly, and will ask for your account information) I decided I am more capable of managing my money, than this institution.