WSECU Ne Kresky Ave, Chehalis

We have been banking with WSECU for many years now. We have had excellent experiences, and now run all of our mortgage and auto loans with them as well. Every time you call, you get a real person to talk with quickly. They make personal decisions based on knowing you, and listen when you ask for exceptions. Lastly, they have gone out of their way numerous times to expedite processes of a time sensitive nature. Very impressed that a bank/credit union offers such a personal touch in today's world. Wholly recommend.

Very good credit union/banking services. The one credit union I have trusted for years for all my financial needs. Very friendly & courteous too.🤗

I've never had a complaint about a credit union in my life but that Chehalis branch has the worst customer service beginning manager down to account reps. Extremely rude, insulting, unkind. My dear friend was going to make a very large purchase through that credit union from one of their members. Credit unions are typically wonderful to deal with and so are many banks. We will never forget the experience with this one.

Terrible service. No one answers the phones. I waited for over a hour and no one picked up and it’s like this EVERY time I call. Employees automatically withdraw money you owe even if it leaves you with $10.

What a joke of a company. Their fraud protection only blocks legitimate purchases over and over while allowing obvious fraudulent charges. Customer service is worthless because they're forced to enforce poorly thought out policies. Moving multiple accounts and updating dozens of auto-billing accounts actually sounds easier than working with WSECU to try and resolve issues anymore.

While I am pleased with WSECU on the whole, I LOATHE the inability to quickly process most any interactions with the associates at the Chehalis,Wa. branch location. Just trying to talk with anyone to get questions answered is a futile exercise in fruitless frustration 🤯 called at the least busy time and never got answered.

Drove up to the ATM, inserted a BECU card. They are supposed to be a trusted partner with BECU. I put in an apparently incorrect PIN, not yet realizing it. Then it asked for the transaction type, I indicated cash deposit and deposited $1700 in mixed bills. It counted $1600. I was perturbed then but tried to proceed with the transaction. It said the pin number was incorrect, not thinking I entered the wrong (older) pin two more times. Then it said transaction rejected, returning cash. Then it DID NOT return ANY cash! I was literally ROBBED by their ATM. I am working with BECU to rectify this, but all I have as evidence is their "receipt" which frankly looks really weird!! I don't think I am ever going to trust these guys with any thing ever again!! Granted, wrong PIN, my bad. But why take my cash money then and keep it?? I complained to the clerks who claimed to be powerless. They indicated I should talk with BECU. I asked if that was their ATM that just took my money? They said, no, it belongs to a subcontractor, we'll send them a note. What?!?!? That's all the help and concern I get? I hope BECU does better, they usually do, but these folk should not be anyone's trusted partner. .... Really, not their ATM .... send the contractor a note .... jeesh!!

I went there to have them help me with a problem with an put of State credit union and they were so nice and it took almost 3 hours but they stayed with me and got the problem solved with a happy ending in am going to make them my bank

It is a great credit union. They are practicing good social distancing.

Almost everyone is very friendly. I love going there and there not my bank.