Wright-Patt Credit Union Cornerstone N Blvd, Sugarcreek Township

Went through their drive-thru during the covid shutdown. Yes, the line is a little long, but they are doing a great job keeping everyone safe. They even had a teller dashing in and out of the building to help people farther back in line. She was friendly and helpful. Plus, when it was all done, she gave our dog, Jolene, a doggie treat.

Everyone seems to hate there job at this location, dealing with customers is a annoyance. Anything other then small talking to there fellow coworkers seems to be an inconvenience. If you come in and ask to speak to someone face to face your quickly helped and pushed out the door without your question being answered. I've been a member for years and I have never had an unpleasant experience at other locations. It's better to use the drive thru tellers or go to another location to avoid the snooty attitudes of most of the workers here. I wish I knew the tellers name who I Inconvenienced tonight by asking for help getting a debit card or I would give a direct name.. Because she needs to retire or take more training on company policies which I seem to know more then her, and I'm not a employee!! She could also use training on customer service skills..

Location is great, and the speed of service is great. However, in terms of customer service, my experience at this location has always been underwhelming. The workers are never rude per se, but they always seem standoffish and borderline annoyed. Case in point: last time I was there, I asked where a trash can was to throw away my ATM receipt securely, and one of the ladies looked at me as if I had three heads before telling me. I think some of this could be because every time I've come in there, I'm wearing an old hoodie, so maybe they think I'm poor or something. I don't know. Not awful, but disappointing.

Do your own research before agreeing to open accounts here! I was duped into opening a "TrueSaver" account with a high interest rate and that I only needed to deposit $500 to start earning. When I called into the service center I was told this was a lie and there was in fact a whole list of other criteria I needed to first meet as well (including opening MORE accounts with WPCU). They will tell you anything to get you to just open more accounts than you need.

It’s a great little branch, and is very conveniently located for people in the Bellbrook/Sugarcreek area. Staff are friendly and helpful, and are generally able to tackle any problem brought before them. Outside they have a drive-up ATM and drive-up Personal Teller Machine (PTM) that are both well covered and at the far end of the building (do not too much traffic nearby). Unfortunately, as this is a smaller branch, they can’t do everything. Having the new PTMs is convenient for general needs, but more specialized services require a trip to the (still relatively close) Cross Pointe Center branch. And while the branch itself is in a good location, the layout of the plaza is a little strange, as you have to cross traffic coming out of the Costco gas station. Overall, a great branch for most needs, just limited by size and layout of the plaza.

Perhaps Monday at 12 o'clock after you've been closed for a holiday isnt the best time to have Brinks come out and hold up the line for 15 minutes. Stuck over 30 minutes in line and still have yet to be helped. I guess my fault for trying to run an errand on my lunch break. Lesson learned

I had a horrible experience today 02/03/2021 trying to cash my check with a lady named Amy she denied servicing me and that was not okay nor was it right she lied to me . I was then served be Hannah who was able to do what Amy told me they couldn’t do.

I had to swing by the bank while having a fun day with my daughter on our way to her place she picked to go. Feeling bad I had to ask this of her on her day we walked in and the teller was waiting on us with a sucker in hand. My 2 year old loved it. That just happens at Wright Patt. Banks are all the same. Ingo to Wright Patt because of the wonderful people they hire. That sets them above the rest.

I've appreciated how prompt and friendly the staff have been each time I've gone in. They seem to go the 2nd mile in helpful service. So efficient that there never seems to be a line. Plus, the new location is very convenient!

Their service is very slow. They have 2 automated tellers/personal experience representative machines and I was waiting in front of them for 15 minutes waiting for a live representative. Not very efficient! Don't waste your time if you don't have one to spare.