Wright-Patt Credit Union W Main St, Troy

I would not recommend Wright Patterson Credit Union to anybody their wait times are unreasonable, their phone system is not user friendly. Not only those issues, but for the elderly population, dealing with them is a nightmare. We have been trying for at least 3 weeks now to access an account that our parent has there in order to pay her bills... all the legal documents have been submitted and I gave them my drivers license FOUR times to prove that I am who I am and legally allowed to transact for an elderly parent. The final straw was when they informed us that the letter from her physician wasn't properly dated to match the notary date!!! What physician office dictates a letter, has the doctor sign it and then has it notarized all in the same day?? In effect, their legal department has called the physician, the two witnesses, and the notary liars. We'll be moving all of our assets as soon as possible. May be we should accuse them of slander and malicious with holding of personal assets!!! No stars for this bank- and by the way, this post would not go through unless I at least clicked on one star. That's no lie either!

I went the Troy,Ohio Wright Patt and Teller and another customer stated that they was happy not wearing a masks. I was not happy to here that because facing people whom work for the public. I know for a fact the company l work for only 60 out of 100 took the shots. SO CLOVER YOUR FACE! By the way the customer work for AAA.

The worst bank ever! Nice hold music for all the time you will spend on hold! Plus multiple phone calls you will make fixing your accounts from payments you make. Learn their number now. They will lie to you and they will cheat you out of your money. I would give negative stars if I could.

Out of all the WPCU’s I’ve been to this is one of the worst. The location is dangerous to drive in and out of. On top of that when I was waiting on a replacement debit card I attempted to use the drive through. They served 3 cars that arrived AFTER me before the people before me were even helped. Maybe focus on the order of the lines instead of picking who you serve!

I was at the window at 6pm, and they had already shut down their machines. It’s bad enough they shortened hours, but the gentleman claimed everything was already closed down at 5:59. Both reps refused to cash my check. I’ve been a member for 11 years and that was the worst customer service I’ve ever received. I had been considering changing banks and financing future large purchases elsewhere. THAT just sealed the deal. I’ll be closing my account very soon.

Do your banking elsewhere!!! If there is a negative star it would be 5 negative stars. When Wright-Patt Credit Union makes mistakes and takes your money out of your account in error they do not want to resolve the issue all they do is try to ignore that they made the mistake. You file a complaint and they say they will resolve it and will call you back but they lie! They don't call back They just hope you will give up and go away. CONSUMER BEWARE!! Reporting to the NCUA

We absolutely love banking with Wright Patt Credit Union. They are friendly and make you feel like you're a part of the "family." Our loan officer was a little slow getting back to us but everyone else was great and did everything they could to make all transactions and applications as smooth as possible. Their round up program is awesome.

Unless, your're willing to have your account "vanish" I HIGHLY don't recommend banking with Wright-Patt... In 2014, I was required to open a checking account through Wright-Patt Credit Union in order to get a mortgage through them, so I just put in the minimum deposit in order to avoid any fees and didn't think much about it. Like most people, I do all my banking online now, rarely handle cash, and never really used this account for much except the occasional cash deposit. So after a few years went by and I am still getting new debit cards in the mail and emails, I went to deposit some cash and low and behold they couldn't find my account. I can still log into the app with a blank screen, I still have an active debt card I got a few months earlier, but they couldn't find anything linked to it. After a few hours later and speaking with a manager they determined that they have absolutely no record of my account or what happened to any of the cash that was in the account. They offered no remorse and no offer to replace any of the cash, which probably wasn't more than $50, since I do all my banking online elsewhere, but I find this absolutely ridiculous. Of course they didn't loose my mortgage, but it's safe to say I will never be banking with Wright-Patt EVER again. How the hell is this even possible..

Deposited cash into the ATM Saturday afternoon 2/9/19, ATM instantly shot all of the cash back out except for $6. No call service through Wright-Patt is open Saturday night or Sunday to resolve this. Called 2/11/19 and waited on hold for over an hour to be told that I have to go through a dispute process that can take 10+ days. When asked why they can't just open the ATM and give me the $6 I was told "because a third party handles the ATM". This is absolutely ridiculous there should be safeguards in place to prevent or at least instantly solve issues like this. Will be closing my account with Wright-Patt because of this .

Connie, in Troy is wonderful! She is the reason why I love Wright Patt Credit Union! I couldn’t find my members account card and after talking with several people at the Troy member center, Connie was the most helpful. She found my signed member card there and prevented so many potential problems for my husband and I. Excellent customer service, Connie! Thank you for going above and beyond!