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Workers Credit Union Littleton Rd, Westford

2.1
(6)Loan Agency
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294 Littleton Rd, Westford, MA 01886, United States

+1 800-221-4020

https://www.wcu.com/

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–4PM
  • Tuesday9AM–4PM
  • Wednesday9AM–4PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
OPEN
    Workers Credit Union 01
    Workers Credit Union 01
    Workers Credit Union 02
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    Reviews

    2.1/5.06 Reviews

    P

    Patrick Lydiard
    1

    Horrible member service. Recently tried to contact WCU about an issue on my account, called in to the published phone number and sat on hold for 15 min. When I was finally assisted, I was greeted by a pleasant lady who told me she was unable to assist me or reference my account and that I would be called the next day instead by an account specialist. When asked if there was someone whom I could talk to today, she referred me to call my local branch. When asked if she could transfer and I was informed that she could not transfer outside of her dept. Upon calling the local branch I was automatically routed back to the call center and put on hold for another 15 min. After being escalated to a supervisor again I was told I couldn't be assisted, nor transferred nor helped in anyway. Again I was referred to talk to the local branch. The whole time I was on the phone I was reminded me of the horrible circular customer service we have come to expect from corporate cable companies. I expected better from my local credit union and will definitely be closing my membership after 5 years as a loyal member.

    Response from the owner

    Hi Patrick, we’re very sorry to hear about your experience and value your membership. We appreciate your feedback and we’d like to have a supervisor reach out to you to discuss this interaction. We will contact you on the number that we have on file.

    c

    casey oconnor
    1

    I have never received such poor customer service from a bank. I was frauded out of $600 and the company refused to cover The fraudulent charge. To make matters worse they originally gave me the $600 back then months later after my claim went through “Further investigation“ The $600 was removed from my account without notice. I will no longer be looking to get my mortgage through this bank because of their customer service and their lack of backing their customers. I’d be wary using this bank going into the holiday season with all the fraud out there! You will not be covered!

    Response from the owner

    Hi Casey, We’re sorry if there was some miscommunication regarding your dispute. While we cannot discuss account specific information on this platform, we encourage you to give us a call at 800-221-4020 if you need further clarification on this situation.

    D

    Dave Myers
    1

    Terrible website/on-line banking experience; lackluster customer support. I called to report that my auto loan statement incorrectly showed payment due dates 1 month in advance. The customer service rep said, "oh, it's just like that online, but don't worry about it, even though it says: 'amount due 2/1/18, it actually isn't due until 3/1/18'." When I suggested that maybe a tweak should be made so that customers got accurate information, she again notified me that, "that's how it works." I had already panicked and paid the amount it told me was due before realizing it was actually next month's payment. I won't do business with WCU again.

    K

    Kyle Norton
    5

    I came in to the branch for assistance with my account, and the customer service was awesome! Very friendly, professional, and they made everything easy!

    J

    John Johnson
    1

    Terrible on hold 15 min each time i call! never get a call back and they do not respect time!

    Response from the owner

    Thank you for your review. We take member experience very seriously and will share your feedback. We apologize for our longer than normal hold times due to a high volume of calls. To avoid the wait, we encourage you to make a phone appointment at a time most convenient for you at wcu.com/appointment.

    C

    Cam Fraser
    5

    Jen was amazing helping me today thank you

    Response from the owner

    Hi Cam, happy to hear you had a great experience! Thanks for leaving us (and Jen) a review :)

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    FAQs

    • 1. How Can I Get Related With Workers Credit Union?

      In order to make contact with them for loans, you can making a call by +1 800-221-4020, or you can direclty search for online loans. If you need any loans like guaranteed personal loans, you can hit here, which is highly recommended.
    • 3. How Can I Get a Loan at Workers Credit Union?

      The fastest method is to use their website's online form. For your need of payday same day loans online, simply visit our website to find further information.
    • 5. What Should I Do I Cannot Repay The Loan On Time?

      The best way is to discuss the details with your lender at first and deal with the issues for both parties.
    • 2. Where Do I Find Workers Credit Union?

      Workers Credit Union is located at 294 Littleton Rd, Westford, MA 01886, United States. If you wan to visit them personally, you may use the map to find out a way to get there.
    • 4. Is Workers Credit Union an Agency? Or a Lender?

      Workers Credit Union is a Credit union. Or you can directly find CocoLoan, which is a lending broker, can assist you in connecting with 100+ lenders to get miscellaneous loans like installment loans online, browse this page to find out more.
    • 6. Can Workers Credit Union Provide Title Loans Online?

      Sure. You can get personal title loans by clicking here.