Woodforest National Bank Kimmell Rd, Vincennes

Very rude customer service and offers no assistance when needed. I am very dissatisfied with the bank. I got a new card n changed password im.ediately as told by manager himself ... but when I used my card for the first time it wouldnt allow me to use my new pin now the credit option. When I called to ask about thos and for help I was told they cannot recover my pin and I'd have ro buy another card for $15 and have to wait up to 7 to 10 days for a new card. Not to mention the person I spoke to was extremely rude from the beginning of the conversation all the way to the end of it. I will be switching banks and would NEVER recommend this bank to ANYONE!! Not to mention when I went into the bank in Vincennes Indiana, the ladies were very judgemental laughing and poking fun at me while I sat there speaking to their manager. Making me feel as though they were better than me for whatever reason because of my place of employment. HORRIBLE BANK I NEVER EVEN WENT THERE LET ALONE START AN ACCOUNT!!!!!

Terrible when it comes to loans. Suppose to take a certain about every month on a set day never do then take out a huge chunk and screw you never say anything about it! May not be a problem to some but when you have kids and one income yes it truly screws you!

Vincennes branch are very nice. Washington branch are rude. They act like it a chore to wait on anyone. Thank you Vincennes💞

This is the worst bank I've ever tried to deal with. Disrespectful employees, and terrible service. I recommend not to ever use this bank.

Been with Woodforest for years. Best banking experience in my 63 years.

Sometimes ok service, sometimes not very professional. Meh🙄

Received great customer service and treated with respect.