Woodforest National Bank Pendleton Pike, Indianapolis

I've been with Woodforest for over 10 yrs and never had a bad experience until recently the branch manager Vicki Andre was rude as hell talking to me like I wasn't an adult she told me I couldn't do something any more but the Anderson,In branch was the one who told me about it I'm confused

Woodforest National Bank has been very good to me. They helped me get an account when other banks wouldn't, they helped me build my credit, and Vicky at the Pendleton Pike branch is always finding solutions when issues come up. I'm very happy. Oh yeah, my boss's bank is slower processing direct deposits within their own bank than Woodforest. I get my check a day before other guys that share a bank with the boss's business account.

I have been with this bank for 10 years the only bad experience I had was the branch manager was really rude to me telling me I couldn't do something anymore and even afterwards another customer heard her being rude to me and she asked me what was she talking about customer service gives ppl no privacy anymore sometimes you don't want everyone hearing your business just because your going thru struggle this world thinks everyone is on the same money bracket and were not I want to pay all my debts but sometimes things do not go my way part of being an adult

Vicki Andre the branch manager was very rude and unprofessional I went to the western union to try to send money off to some one and she act like she was very impatient and acted as if I was annoying to her because I was either taking to long or I don't know what the problem was i think i heard her talking to her co worker about her wanting to go on lunch but thats not my problem im a customer and for her to be a manager the customer should always come first but she told me to just go to krogers because she was about to take a break. She had a horrible nasty attitude and I wasnt satisfied with her at all.

Bad customer service, debit card for business account continuously was declined and used my PayPal account more frequently. I get notifications about Samsung Pay with every visit and can't even use my account for this technology. Closed both accounts and went to a bank that didn't make me feel like I was at a check cashing establishment. Referred a friend and feel bad, only offered Discover debit cards and they also were declined often. Know your customer base Woodforest!

The manager, Vicki is one of the most rude and invasive people I have ever met. The rest of the staff is professional. You can tell that they do not like when she is around though. I don’t leave reviews like this unless I truly think there is a problem. She needs to be replaced asap!

I would like to keep this as short as possible. The staff seems to be fine except for Vikki Andree. Vikki could have been more professional about my concerns but instead she was very rude not sure why. If this is what Woodforest has to offer I will have to consider better options.

Posting for all Woodforests in General. Have been banking with Woodforest for years. After experiencing a situation that could have been resolved quickly with good customer and that not being the case at all, we will be closing our account with Woodforest after the situation is actually resolved. Too bad.

Vikki Andree branch manager very unprofessional and very racist I came to that branch to pick up a western union transaction she came up to me and ask me who I was on the phone with and told me since I am on the phone it look like I was trying to commit Freud And I told her I have I.D and was on the phone with my brother who sent me money and she still told me so what and to get to Kroger because she don't have to serve me. I felt like she didn't want to serve me because the color of my skin. I can't believe they have a branch manager in that Position.

So I made a cash deposit yesterday to avoid an overdraft and not only did I get an overdraft they never showed my deposit for that day... I've been with this bank for over 10 years and this is the first time this has happened. I'm about done.